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Old 04-16-2007, 11:50 AM   #1 (permalink)
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User has accidentally wiped handheld of all messages. There is much configuration to device and having to "rebuild" all of this is not something to be done easily.

Need to know of a way to push back all messages. I have tried to update through the Desktop Manager (4.2.1.8) but it only identifies the messages within the handheld.

Does anyone know how to force the Desktop Manager (or other method) to retrieve all items in inbox and push to handheld?
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Old 04-16-2007, 05:15 PM   #2 (permalink)
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Unless you do a re-activation of the handheld thru Enterprise Activation + provision. Delete the Desktop [SYNC] Service book and undelete it and it will re-kick off the enterprise activation process.
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Old 04-16-2007, 06:31 PM   #3 (permalink)
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If all you want is the e-mail, you can create a subfolder in the inbox, move the mail and then move it back to the inbox. this will cause it to be pushed back to the device. Works on my 7520's and 8700's. I have 4.1 on Exchange.
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Old 04-17-2007, 10:17 AM   #4 (permalink)
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Thanks.
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Old 06-07-2007, 04:53 PM   #5 (permalink)
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Quote:
Originally Posted by ladydi View Post
If all you want is the e-mail, you can create a subfolder in the inbox, move the mail and then move it back to the inbox. this will cause it to be pushed back to the device. Works on my 7520's and 8700's. I have 4.1 on Exchange.
I tried this on a user's blackberry and the info never got pushed back.. Do I have to mark the messages unread or something?
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Old 06-07-2007, 05:00 PM   #6 (permalink)
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Quote:
Originally Posted by ladydi View Post
If all you want is the e-mail, you can create a subfolder in the inbox, move the mail and then move it back to the inbox. this will cause it to be pushed back to the device. Works on my 7520's and 8700's. I have 4.1 on Exchange.
Hey! Howcome I never heard this before!! Does this have to be done on the server level or can you do it in Outlook as an end user?
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Old 06-07-2007, 05:03 PM   #7 (permalink)
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I bumped this topic above because I had an issue today where I activated a user's blackberry after we transferred them from t-mobile to verizon, which we've done dozens of times, but this time it transferred everything EXCEPT their old email, even after a complete BB wipe and re-activation... my bes is set to 7 days/350 messages of old email to send when activating, which usually works fine!

new emails come through fine, but I was trying to figure out a way to force push the old emails... this method didn't seem to work (i tried it from the user's desk in their copy of Outlook 2003)

Last edited by dhendricks : 06-07-2007 at 05:07 PM.
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Old 06-07-2007, 05:10 PM   #8 (permalink)
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I always thought the only way to get them back was to remove the account and recreate it. Then it will repopulate the old emails. However, I got flamed by a few admins that said that you'll then lose all your other settings, etc. Funny since it was admins here that gave me the suggestions to begin with! I'd love to find another way.
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Old 06-07-2007, 05:11 PM   #9 (permalink)
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Agreed, I don't want to delete their BES account if I can help it, since they have other settings I don't wish to recreate.

Anyway, this user doesn't seem to care about their old email (I broke the news to them a bit ago) but I'd still love to know if there is any way to do this short of recreating the user profile.
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Old 06-07-2007, 05:24 PM   #10 (permalink)
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Perform an Enterprise Activation (check settings on BES server to see how much it will pre-populate). I believe 4.0.5 maxes at prepopulating 200 messages. The device will retain the settings (phone logs, browser bookmarks, etc) from the activation.

EA is the only way I know to have old messages resent to the BB.
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Old 06-07-2007, 05:26 PM   #11 (permalink)
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It was my understanding that messages only pre-populate on the 'first' activation. After that they don't pre-populate. That's why the account needs to be removed and recreated in order to get (some of) the emails back.
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Old 06-07-2007, 05:28 PM   #12 (permalink)
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Quote:
Originally Posted by AlanM View Post
Perform an Enterprise Activation (check settings on BES server to see how much it will pre-populate). I believe 4.0.5 maxes at prepopulating 200 messages. The device will retain the settings (phone logs, browser bookmarks, etc) from the activation.
As you'll see in my previous posts, already tried this, twice.

Hence the post asking for alternative methods since another user said it could be done by moving messages to a folder under inbox and moving them back.

Quote:
Originally Posted by John Clark View Post
It was my understanding that messages only pre-populate on the 'first' activation. After that they don't pre-populate. That's why the account needs to be removed and recreated in order to get (some of) the emails back.
I've transferred approx. 20-25 blackberries from T-Mobile to Verizon recently and did not have to recreate their BES accounts to get mail to populate the new BB. Just this one is being difficult.

Last edited by dhendricks : 06-07-2007 at 05:32 PM.
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Old 06-07-2007, 05:45 PM   #13 (permalink)
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Sorry, dhendricks, didn't see that you had run the EA already. (obviously I read through it too fast).

Have you tried removing the user from the BES, but NOT removing the BB info from the mailbox? That may allow the messages to repopulate. Of course, you could back up the device, then remove the user from BES (and remove BB info from Mailbox). Activate the BB (this should get email, calendar, contacts, memos, and tasks from Exchange). Then you could restore the browser, and phone log DBs. It's a pain, but might work. I've had to do something similar to get a password keeper DB back after a BB change.

BTW we are also moving users from T-Mobile to Verizon. Much better service.
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