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Old 04-17-2007, 10:18 AM   #1 (permalink)
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Default Setting up hosted BES environment

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Right,

We run a hosted Exchange environment and I need to setup a BES so people can use their blackberrys. My questions are as follows:


1. If users already have a BB device using the internet service, what changes will need to be made on their device to connect to our BES? (We will be supplying a hosted exchange account)

2. Once I've setup the BES to connect with our Exchange server, can any BB device from any network provider connect to it?

3. Will the config be something like: my BES <---> RIM <---> Network<---> USER ?

Really appreciate the help.....
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Old 04-17-2007, 10:44 AM   #2 (permalink)
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1. Nothing. Once BES is up and running, you will generate an Enterprise Activation password and it will be e-mailed to the user. They will then enter their e-mail address and password using the Enterprize Activation icon on their device and wirelessly activate their BB on the BES.

2. Yes.

3. Yes, exactly that.
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Old 04-17-2007, 06:12 PM   #3 (permalink)
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Originally Posted by penguin3107 View Post
1. Nothing. Once BES is up and running, you will generate an Enterprise Activation password and it will be e-mailed to the user. They will then enter their e-mail address and password using the Enterprize Activation icon on their device and wirelessly activate their BB on the BES.
One vital point missing, the user will need to have signed up for the Enterprise Plan, not just the internet plan or the device won't work on a BES. If you go to a shop or call centre the average CS droid won't even be aware that an enterprise plan exists. I guarantee 3 from your first 5 issues will be this problem..
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Old 04-18-2007, 04:31 AM   #4 (permalink)
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Yeh this is a point that I was aware of.

Is it possible for a user to change their plan via the network? Will they incur charges or penalties?
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Old 04-18-2007, 08:15 AM   #5 (permalink)
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Yeh this is a point that I was aware of.

Is it possible for a user to change their plan via the network?
Yes they need to phone them up and hopefully speak to someone that understands the difference between the BIS and BES plan

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Will they incur charges or penalties?
Yes the BES plan has a higher monthly service charge than the BIS plan.
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