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Old 04-17-2007, 08:12 PM   #1 (permalink)
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All 3 of my BES servers are having delivery issues, i.e. nothing is getting through. Looks like T-Mobile is experiencing a major outage right now. 8:11 PM CST 4/17/2007. Anybody else feeling this yet?

EDIT: Apparently all networks are affected as it is a RIM issue. We do have other carriers and not ONE message out of 1800 devices is going through.
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Last edited by mahoward : 04-17-2007 at 08:22 PM. Reason: Updated Information
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Old 04-17-2007, 08:14 PM   #2 (permalink)
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Oh yes... Ours cratered a little earlier. Got this e-mail from T-Mobile just now:

Please be advised you may experience problems with the following:
Ticket Number: T002125707
Service(s): BlackBerry
Fault Description: Customers in all markets may experience intermittent issues when sending and receiving e-mail from Black Berry devices. E-mail may not be delivered to their e-mail accounts and they may get a red X when attempting to send e-mail.
Market(s): All
Geographic Location(s): All.
The Estimated Time to Resolution is: 2 Hours.
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Old 04-17-2007, 08:18 PM   #3 (permalink)
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Quote:
Originally Posted by mahoward View Post
All 3 of my BES servers are having delivery issues, i.e. nothing is getting through. Looks like T-Mobile is experiencing a major outage right now. 8:11 PM CST 4/17/2007. Anybody else feeling this yet?
Its not t-mobile, its rim

we have 2600 devices and not 1 is t-mobile

all of our servers went to SRP disconnected at 8:20pm EDT, reconnected at 9:10p - still on hold w/ t-support - and waiting for more info from 1 blackberry rep i did get by email.

so far no message flow to devices at all. regardless of carrier

we beleive its a RIM network issue
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Old 04-17-2007, 08:18 PM   #4 (permalink)
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It's not just T-Mo. I'm on Cingular and I'm down as well.
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Old 04-17-2007, 08:19 PM   #5 (permalink)
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Its all neworks. We are on Cingular same problem.
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Old 04-17-2007, 08:21 PM   #6 (permalink)
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I think we ascertained that it is a North America problem. One of my guys in Scotland is fine...
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Old 04-17-2007, 08:21 PM   #7 (permalink)
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yep down too. let's post when we are "back up" for more than a couple minutes.
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Old 04-17-2007, 08:37 PM   #8 (permalink)
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Has anyone got through to RIM to confirm any of this?....i've been on hold for a while now...figuring i'm probably about 389,293 in the queue.
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Old 04-17-2007, 08:45 PM   #9 (permalink)
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I can confirm that our BB's in SF, CA is down on Cingular.

Does anyone know if we need to restart BES or other services or will this just go back online?

Surprised this isn't getting more press coverage?
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Old 04-17-2007, 08:50 PM   #10 (permalink)
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Just wait until tomorrow morning my friend. This is big.
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Old 04-17-2007, 08:51 PM   #11 (permalink)
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Quote:
Originally Posted by mahoward View Post
Just wait until tomorrow morning my friend. This is big.
I'm dying to know. How big, my friend?
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Old 04-17-2007, 08:53 PM   #12 (permalink)
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same issue here

called RIM, said everything was fine
called TMO, first OP said there was a service outage affecting everyone starting around 5 PM Pacific which is right when we lost SRP connection

Last edited by M|22 : 04-17-2007 at 08:57 PM.
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Old 04-17-2007, 08:53 PM   #13 (permalink)
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We all have enough stress...lets not start the rumor mill.


Quote:
Originally Posted by mahoward View Post
Just wait until tomorrow morning my friend. This is big.
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Old 04-17-2007, 08:55 PM   #14 (permalink)
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Quote:
Originally Posted by H.Nayl View Post
Has anyone got through to RIM to confirm any of this?....i've been on hold for a while now...figuring i'm probably about 389,293 in the queue.
yes i got thru, both on the phone - they have no info other to confirm an outage. also our account rep has been in contact via email and he confirms they are having relay problems. not rumor, just an outage.
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Old 04-17-2007, 08:55 PM   #15 (permalink)
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Here is the answer....

Quote:
Originally Posted by NJBlackBerry View Post
Oh yes... Ours cratered a little earlier. Got this e-mail from T-Mobile just now:

Please be advised you may experience problems with the following:
Ticket Number: T002125707
Service(s): BlackBerry
Fault Description: Customers in all markets may experience intermittent issues when sending and receiving e-mail from Black Berry devices. E-mail may not be delivered to their e-mail accounts and they may get a red X when attempting to send e-mail.
Market(s): All
Geographic Location(s): All.
The Estimated Time to Resolution is: 2 Hours.
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Old 04-17-2007, 08:57 PM   #16 (permalink)
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Actually, the quoted 2 hour number is their standard answer. It can stay at 2 hours for a lot longer!
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Old 04-17-2007, 08:58 PM   #17 (permalink)
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HAHAHA.
Isnt that the truth.
My services stopped at 8:01pm Eastern....we are now approaching 10pm.




Quote:
Originally Posted by NJBlackBerry View Post
Actually, the quoted 2 hour number is their standard answer. It can stay at 2 hours for a lot longer!
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Old 04-17-2007, 08:59 PM   #18 (permalink)
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Default Bis Up.

BIS SITE UP and taking logins.
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Old 04-17-2007, 09:02 PM   #19 (permalink)
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Cinguar here, same deal with the outage. I just spent an hour pulling my hair out trying to figure what was wrong with our BES.
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Old 04-17-2007, 09:03 PM   #20 (permalink)
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Duplicate post. Yay!

Last edited by curriertech : 04-17-2007 at 09:10 PM.
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