All 3 of my BES servers are having delivery issues, i.e. nothing is getting through. Looks like T-Mobile is experiencing a major outage right now. 8:11 PM CST 4/17/2007. Anybody else feeling this yet?

EDIT: Apparently all networks are affected as it is a RIM issue. We do have other carriers and not ONE message out of 1800 devices is going through.

Oh yes... Ours cratered a little earlier. Got this e-mail from T-Mobile just now:

Please be advised you may experience problems with the following:
Ticket Number: T002125707
Service(s): BlackBerry
Fault Description: Customers in all markets may experience intermittent issues when sending and receiving e-mail from Black Berry devices. E-mail may not be delivered to their e-mail accounts and they may get a red X when attempting to send e-mail.
Market(s): All
Geographic Location(s): All.
The Estimated Time to Resolution is: 2 Hours.

Its not t-mobile, its rim

we have 2600 devices and not 1 is t-mobile

all of our servers went to SRP disconnected at 8:20pm EDT, reconnected at 9:10p - still on hold w/ t-support - and waiting for more info from 1 blackberry rep i did get by email.

so far no message flow to devices at all. regardless of carrier

we beleive its a RIM network issue

It's not just T-Mo. I'm on Cingular and I'm down as well.

Its all neworks. We are on Cingular same problem.

I think we ascertained that it is a North America problem. One of my guys in Scotland is fine...

yep down too. let's post when we are "back up" for more than a couple minutes.

Has anyone got through to RIM to confirm any of this?....i've been on hold for a while now...figuring i'm probably about 389,293 in the queue.

I can confirm that our BB's in SF, CA is down on Cingular.

Does anyone know if we need to restart BES or other services or will this just go back online?

Surprised this isn't getting more press coverage?

Just wait until tomorrow morning my friend. This is big.

I'm dying to know. How big, my friend?

same issue here

called RIM, said everything was fine
called TMO, first OP said there was a service outage affecting everyone starting around 5 PM Pacific which is right when we lost SRP connection

We all have enough stress...lets not start the rumor mill.

yes i got thru, both on the phone - they have no info other to confirm an outage. also our account rep has been in contact via email and he confirms they are having relay problems. not rumor, just an outage.

Here is the answer....

Actually, the quoted 2 hour number is their standard answer. It can stay at 2 hours for a lot longer!

HAHAHA.
Isnt that the truth.
My services stopped at 8:01pm Eastern....we are now approaching 10pm.

BIS SITE UP and taking logins.

Cinguar here, same deal with the outage. I just spent an hour pulling my hair out trying to figure what was wrong with our BES.

Duplicate post. Yay!

Just spoke with TMO Advanced Support, they're aware of the issues by now obviously. No ETR/ETA. This is affecting ALL blackberries, ALL providers.

He said that something is wrong with the data network. Which makes sense considering I can't even pull up a webpage on it.

There is currently a RIM outage outage in North America. There is no current ETA on this.

RQST:3694337

Ugh! I did too! I should have checked BB Forums first!

I just got off with Verizon, same info. I thought it was something wrong with my device being it's only a few days old.

Erik

the update I just heard is that there are database connection issues preventing mailflow. no ETTR provided at this point

Guys, NO Carriers will work if RIM is out. I did the work and informed you, so dont waste your time calling. Il post an update when its back up. Also, if you want, send me an email: and I can inform you when its back up and running.

t-mobile gave me 100 free minutse for this =D

Party time for us admins, huh??

I have exactly 10 "returned DELIVERED" 's in the last 30 minutes (out of ~1800 total). All devices in DC or NY area. Strange. Oh well, guess this is going to be a long night...

riiight I am getting mail through, but still no connection to internet, messenger, google maps and it won't reconcile my mailbox. Hurrry up RIM and fix this before my users notice! (sometimes its good to be gov)

i got a call 15 minutes after it went down from the CEO in Norway travelling wanting to know why it wasn't working

its only affecting north america not anywhere else , so if your CEO is in finland and not working its not related to this issue.

It is if his BES is in the US.

Unless he took the BES with him to Europe, he absolutley would be affected.

hahaha thats aswesome, I feel your pain Ive been blasted with calls as well

I am on the phone waiting to hear from RIM, anyone heard anything of any sort of update yet?

i dont think the BES is the issue because my pending count keeps going up i think its just the handhelds not connecting to rims network. my srp is connected fine just the handhelds not responding

i disagree - if your BES is pointing to the north american relay you may have issues. We have a handful of vodafone australia users who i thought were up and running, but now are reporting they are not getting any messages. They are in Australia, but the BES is in USA.

I spoke to them about 10 minutes ago and they told me NO ETA.

I'm going to bed.

I managed to login to Cingular's BIS webfront. It let me send service books, but I haven't received them.

The Carrier is out, International Roaming users are affected.