[liddlelane]

We have a Domino 4.1.3 BES environment that we are preparing to pilot. We have decided to use the cell services for internet access instead of through BES (via MDS.)

Going through the Internet Browser there is the BlackBerry Internet Service that allows you to have your pop accounts deliver mail to the handhelds directly (not through the BES.)

We definitely do not want this because it does not stop the delivery of the pop emails even after the device is wiped, you have to go out to the service to disable it.

Does anyone know how to prevent this option from even being there? I have unable to find a policy for it or to get a good answer from RIM support. Is there a service book that needs to be removed? Any help to this new admin would be much appreciated!

[x14]

There is a policy sertting for that but it doesn't really work. The policy is Browser Policy Group| Allow IBS Browser. Set the value of "Allow IBS Browser" to False. I say this does not work because the service provide pushes down the IBS before you can get the policy on the BlackBerry to stop it.

What you can try is setting Service Exclusivity Policy Group| Allow Other Message Services to False.

[DarienA]

I'll be very curious to see how this one is answered because I haven't seen any indication that you can disable BIS... For us that meant we've just made it a standard part of the procedure that when a handheld is returned to us we check BIS on the handheld to see if there is a pop account attached and if there is to disable it via our Service's website.

[d_fisher]

You can not disable the incoming BIS email. You can force all replys to BIS emails to go through the BES account.

[liddlelane]

I still need the IBS, I just don't want the BIS. Is there a service book that can be removed? Is there something the cell providers can remove?

[ladydi]

How much Blackberry turnover do you have? Its not that big of a deal to call the cell provider and have them reset the BIS. I think that your best bet would be to create a personnel policy that says they can't use it and then tell them you are watching. that will deter most of them.

[DarkCobra]

its worth a shot...worst case some of em are going to disobey the "order"

[liddlelane]

We're in the financial services world so we want to make sure all emails on corporate assets (blackberries) go through our email archiving system.

I've talked with Sprint and it doesn't seem that they can do anything.

It just seems odd that RIM doesn't have an option to prevent this from coming in.

Thanks for all of the replies!

[ladydi]

I still don't really see the problem. If you are going to allow the internet browser, they can e-mail via gmail mobile etc. Its not really different than having it come to the device via BIS.

[d_fisher]

Originally Posted by liddlelane

We're in the financial services world so we want to make sure all emails on corporate assets (blackberries) go through our email archiving system.

I've talked with Sprint and it doesn't seem that they can do anything.

It just seems odd that RIM doesn't have an option to prevent this from coming in.

Thanks for all of the replies!

See my previous reply. Disabling BlackBerry Internet Service so only corporate email is allowed on BBs.

Here is how I look at it. Emails coming to the BlackBerry from a BIS account are most likely personal email. If you disable third party email you can still receive these messages but when you reply to these messages they are forced to go through the corporate email account. At this point they are getting archived the way your wanting them to be.

You can never stop someone from setting up a gmail or similar email account. You can force the replys to those accounts, sent via the BlackBerry, to be recorded for HIPPA or SOX compliance.

[shoesobjects]

How can I tell from my device if my admin has diasbled third party email.

[jibi]

Send an email to your account and see where it's delivered from.

[jibi]

Just an update, looking at the policies, as of BES 4.1.3, you now have this option: Firewall Block Incoming Messages under the Security Policy Group

Specify whether or not the firewall on the BlackBerry device blocks, and prevents the BlackBerry device from processing, specific types of incoming messages that bypass your corporate network.

If you set this IT policy rule, the BlackBerry device drops the specified type(s) of incoming messages at the firewall and does not display received message notifications for those messages.

Note: Users can specify whether or not to block public PIN messages on the BlackBerry device. Users cannot specify whether or not to block corporate PIN messages on the BlackBerry device.

This rule applies only to Java-based BlackBerry devices version 4.2.0 and higher.

I haven't tested, but...

[penguin3107]

Originally Posted by jibi

Just an update, looking at the policies, as of BES 4.1.3, you now have this option: Firewall Block Incoming Messages under the Security Policy Group

I haven't tested, but...

It does work. Just tried it on one of my 8830s.
Setting this option in the IT policy appears to prevent BIS messages from getting to the device.

Now I wish the other 98% of my end users had 4.2 capable devices ;)

[jgb@etree]

Originally Posted by penguin3107

It does work. Just tried it on one of my 8830s.
Setting this option in the IT policy appears to prevent BIS messages from getting to the device.

Now I wish the other 98% of my end users had 4.2 capable devices ;)

Am I correct in understanding that this policy can only be applied to devices running the 4.2 OS?

[penguin3107]

Originally Posted by jgb@etree

Am I correct in understanding that this policy can only be applied to devices running the 4.2 OS?

Yes, that's correct.