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Old 04-25-2007, 08:43 AM   #1 (permalink)
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Default Handheld cannot connect

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Hi,
I have recently completed installing the blackberry enterprise server onto a windows xp environment. I believe that it is all installed correctly as i followed the guide supplied on the blackberry website.

On the handheld, when going into options > advanced options > Acitvate Exchange, and enter the password that is email to me when the new user account is created and the password email generated on BES, it stays on "activating:mail@mail.com" for over 10 minutes before stating that cannot find server. However on my mail account i receive a mail with a dat attatched saying to not delete, reply etc to that email, it eventually dissapears from my mailbox. The the SRP is connected, i am able to ping localhost, the server is set to 3101, i can also ping srp.uk.blackberry.net. I have place a list of the current configuration options below (without the correct SRP).

Status: Running
Host Name: BBENTERPRISE
Number of Users: 1
Forwarded Messages: 0
Sent Messages: 0
Pending Messages: 0
Filtered Messages: 0
Expired Messages: 0
Messages Failed: 0
BlackBerry MDS Connection Service Enabled: True
Wireless Message Reconciliation Enabled: True
SRP Status: Connected
PID: 3124
BlackBerry Enterprise Server Version: 4.1.3.16

The router is set to srp.uk.blackberry.net
and the port is 3101.

Any help is greatly appreciated. And ask if any more information is needed.
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Old 04-25-2007, 08:54 AM   #2 (permalink)
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Try to activate the device via Desktop Manager on your laptop.

Or check the simcard if BlackBerry service and GPRS service are active.
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Old 04-25-2007, 09:13 AM   #3 (permalink)
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Quote:
Originally Posted by Dookie View Post
Try to activate the device via Desktop Manager on your laptop.

Or check the simcard if BlackBerry service and GPRS service are active.
desktop manager is on a workstation. I cantfind where to activate the device in Blackberry Manager :(
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Old 04-25-2007, 06:24 PM   #4 (permalink)
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Start from scratch. Wipe the handheld ( Options -> security options ->click scroll wheel, Wipe handheld)

On the BES: Open BB manager, click on the user you are trying to activate, click on "Service Access" (on the right) the click "set activation Password" use a simple password for now - like "cat" or "dog".

once the handheld has rebooted after its wipe, make sure that the radio is on. and perhaps open the browser and go to google to make sure it has data service.

You should see the activation Icon on the home screen after the wipe or go to Options -> advanced options -> Enterprise activation. When you put the e-mail address in, look at the BES, it lists the user's e-mail address. make sure you type it correctly. Typos are a pain, but they happen to everyone. Use your new activation password and give her a go.

To activate with desktop manager, you basically go through the same activation procedure as OTA, but you plug in the BB to the laptop and have desktop manager running before you activate.
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