04-25-2007, 07:24 PM
Join Date: Jun 2005
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Start from scratch. Wipe the handheld ( Options -> security options ->click scroll wheel, Wipe handheld)
On the BES: Open BB manager, click on the user you are trying to activate, click on "Service Access" (on the right) the click "set activation Password" use a simple password for now - like "cat" or "dog".
once the handheld has rebooted after its wipe, make sure that the radio is on. and perhaps open the browser and go to google to make sure it has data service.
You should see the activation Icon on the home screen after the wipe or go to Options -> advanced options -> Enterprise activation. When you put the e-mail address in, look at the BES, it lists the user's e-mail address. make sure you type it correctly. Typos are a pain, but they happen to everyone. Use your new activation password and give her a go.
To activate with desktop manager, you basically go through the same activation procedure as OTA, but you plug in the BB to the laptop and have desktop manager running before you activate.