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Old 05-02-2007, 06:38 AM   #1 (permalink)
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Hello all,

A newbie here, great forum you guys got going.


I have a problem here at work: when users delete an e-mail from there blackberry it doesn't delete from the blackberry but does delete from lotus notes.

I can delete sent items and new unopened messages just not messages that I have opened.

We are on BES 4, at the moment we have 4 blackberry’s effected and as it happens there are all BB Pearls….

Any ideas

Rgds
BB
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Old 05-02-2007, 08:25 AM   #2 (permalink)
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Might have better luck with this issue in the BES Forum.

*Moving to BES Admin Corner*
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Old 05-02-2007, 09:42 AM   #3 (permalink)
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I have seen similar issues with corrupt data stores on Blackberries. Backing up those messages and then restoring them back to the device fixed it for me. Well, it didn't fix all my problems but I was able to delete messages on the Blackberry again, grin.
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Old 05-04-2007, 10:59 AM   #4 (permalink)
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Quote:
Originally Posted by be77yb7ack View Post
Hello all,

A newbie here, great forum you guys got going.


I have a problem here at work: when users delete an e-mail from there blackberry it doesn't delete from the blackberry but does delete from lotus notes.

I can delete sent items and new unopened messages just not messages that I have opened.

We are on BES 4, at the moment we have 4 blackberry’s effected and as it happens there are all BB Pearls….

Any ideas

Rgds
BB

I've noticed a similar problem with one of my BB users. I found another thread on this that explained how to clear and restore the message database but that didn't solve the issue.

The envelope icon just stays blue. Deletes on Notes but not on handheld.
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Old 05-04-2007, 11:12 AM   #5 (permalink)
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Quote:
Originally Posted by be77yb7ack View Post
I have a problem here at work: when users delete an e-mail from there blackberry it doesn't delete from the blackberry but does delete from lotus notes.
I can delete sent items and new unopened messages just not messages that I have opened.
We are on BES 4, at the moment we have 4 blackberryxxx8217;s effected and as it happens there are all BB Pearlsxxx8230;.
Any ideas
Rgds
BB
This is a known issue with BES 4 on Lotus Domino, and has been discussed in several threads here.
The issue was addressed by RIM in BES 4.1.3, HF1.
You should patch your BES to that level.

You will most likely need to wipe and reactivate the Pearls as well, after you patch the BES.

Livelink - Redirection
Under Fixed Issues, you'll be concerned with SDR 118832.
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BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org

Last edited by penguin3107 : 05-04-2007 at 11:17 AM.
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Old 05-04-2007, 11:35 AM   #6 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
This is a known issue with BES 4 on Lotus Domino, and has been discussed in several threads here.
The issue was addressed by RIM in BES 4.1.3, HF1.
You should patch your BES to that level.

You will most likely need to wipe and reactivate the Pearls as well, after you patch the BES.

Livelink - Redirection
Under Fixed Issues, you'll be concerned with SDR 118832.
Does this apply to BES 4.0.4.5 which is the version I'm using (only upgraded to this version 3 weeks ago, maybe we're a bit behind in Ireland)? We have about 10 Pearls and about 80 BB's overall on our BES so far only 1 Pearl with this issue. Could it be something else?
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Old 05-04-2007, 12:49 PM   #7 (permalink)
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Quote:
Originally Posted by passinginterest View Post
Does this apply to BES 4.0.4.5 which is the version I'm using (only upgraded to this version 3 weeks ago, maybe we're a bit behind in Ireland)? We have about 10 Pearls and about 80 BB's overall on our BES so far only 1 Pearl with this issue. Could it be something else?
I'm honestly not too sure if it affects BES 4.0.x.
I went right from 2.2 to 4.1, sorry.
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