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Old 06-07-2007, 08:33 AM   #21 (permalink)
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Quote:
Originally Posted by iamsyu View Post
I reset the send as permissions for BESadmin. Now I can assign a device to the user. And the status of user is running. But there are two errors.
1.IT Policy status is Error. I tried to resend IT policy. Useless.
2.Last Result: Failed forwarding message. And here is the error infomation in the log file.
"Forwarding internal data to device, contentType=CMIME, routing=S23380945, device=23D54BBF, size=624, cmd=0x3, ack=0, TransactionId=-966305987, intTag=214, Tag=211, Submit=1
Packet returned as FAILED - could not be delivered to device, Tag=211"
It sounds like a database issue. Try the simple fix first which is doing a handheld wipe, remove the user from the BES and then add them again and reactivate. Please let me know how you go and depending on the result will determine what we need to do next.
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Old 06-07-2007, 08:36 AM   #22 (permalink)
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Quote:
Originally Posted by sems View Post
It turns out our Exchange 2003 box is shutdown as of last week. :(, so I can't test it right now. But when we first started the migration, I remember doing lots of tests, including calendar, as there were reported issues by RIM (this was before 4.1.3, we were running 4.1.2). And everything was fine.

I tested the calendar request to a user on Exchange 2007 and it is fine, the request came in to the handheld, I accepted it on the handheld and on the handheld and desktop I can see the meeting in the Calendar. And like I said on BES we are running ESM 2003, not CDO & MAPI clients for 2007. I wonder with a fix/patch the CDO and MAPI dll versions changed. CDO.dll is 6.5.7638.2 and MAPI.dll is 1.0.2536.0.

It sounds like someone may have installed the updated files without notifying you. Please do a full scan for every file called cdo.dll on the BES server, you may possibly find an updated version that is registered.
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Old 06-08-2007, 01:40 AM   #23 (permalink)
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Quote:
Originally Posted by garycutri View Post
It sounds like a database issue. Try the simple fix first which is doing a handheld wipe, remove the user from the BES and then add them again and reactivate. Please let me know how you go and depending on the result will determine what we need to do next.
I reactivated the blackberry. The IT Policy status is ok now. But all the mail and calendar are recieved when the blackberry is activated. After that. blackberry can't recieve any new email and calendar. The last result if forwarded messages in the BES is "failed forwarding message"

Here is the error message in the log file
[30085] (06/08 14:30:01.636):{0x884} {test@test.com} New mail has arrived, EntryId=3179
[40287] (06/08 14:30:01.667):{0x884} {test@test.com} Queuing message, RefId=-1805572858, EntryId=3179, Posted=06/08 14:31:00, Delivered=06/08 14:30:00
[30066] (06/08 14:30:01.667):{0x884} Total Msgs Pending 1
[30081] (06/08 14:30:01.698):{0x884} {test@test.com} Sending message to device, size=782, EntryId=3179, RefId=-1805572858, TransactionId=-966201329, Tag=985
[40279] (06/08 14:30:01.698):{0x884} {test@test.com} SubmitToRelaySendQ, Tag=985
[40000] (06/08 14:30:01.698):{0x634} [BIPP] Send data, Tag=985
[40000] (06/08 14:30:01.995):{0xFC0} [BIPP] Received status FAILED, Tag=985
[30105] (06/08 14:30:01.995):{0x884} {test@test.com} Message returned as FAILED - could not be delivered to device, Tag=985, EntryId=3179
[30066] (06/08 14:30:02.027):{0x884} Total Msgs Pending 0
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Old 06-08-2007, 03:04 AM   #24 (permalink)
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Quote:
Originally Posted by iamsyu View Post
I reactivated the blackberry. The IT Policy status is ok now. But all the mail and calendar are recieved when the blackberry is activated. After that. blackberry can't recieve any new email and calendar. The last result if forwarded messages in the BES is "failed forwarding message"

Here is the error message in the log file
[30085] (06/08 14:30:01.636):{0x884} {test@test.com} New mail has arrived, EntryId=3179
[40287] (06/08 14:30:01.667):{0x884} {test@test.com} Queuing message, RefId=-1805572858, EntryId=3179, Posted=06/08 14:31:00, Delivered=06/08 14:30:00
[30066] (06/08 14:30:01.667):{0x884} Total Msgs Pending 1
[30081] (06/08 14:30:01.698):{0x884} {test@test.com} Sending message to device, size=782, EntryId=3179, RefId=-1805572858, TransactionId=-966201329, Tag=985
[40279] (06/08 14:30:01.698):{0x884} {test@test.com} SubmitToRelaySendQ, Tag=985
[40000] (06/08 14:30:01.698):{0x634} [BIPP] Send data, Tag=985
[40000] (06/08 14:30:01.995):{0xFC0} [BIPP] Received status FAILED, Tag=985
[30105] (06/08 14:30:01.995):{0x884} {test@test.com} Message returned as FAILED - could not be delivered to device, Tag=985, EntryId=3179
[30066] (06/08 14:30:02.027):{0x884} Total Msgs Pending 0
Please contact your service provider and ensure the device's SIM card has BES services applied. It sounds like you have BIS or even no blackberry codes applied.

Last edited by garycutri : 06-08-2007 at 03:09 AM.
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Old 06-10-2007, 03:43 PM   #25 (permalink)
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Ouch -

I'm already stuck at step 2!

How do I "create a service account called BESAdmin" in the Exchange Management Shell?

Please help!

Thanks!

I try to create a new user with that name, make them an Exchange Administrator, but when I run the first command in step 3 I get:


Add-ExchangeAdministrator : The input object cannot be bound to any parameters
for the command either because the command does not take pipeline input or the
input and its properties do not match any of the parameters that take pipeline
input.
At line:1 char:55
+ get-mailboxserver server04 | add-exchangeadministrator <<<< BESadmin -role V
iewOnlyAdmin

Last edited by Kremlar : 06-10-2007 at 03:49 PM.
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Old 06-11-2007, 07:16 AM   #26 (permalink)
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Quote:
Originally Posted by Kremlar View Post
Ouch -

I'm already stuck at step 2!

How do I "create a service account called BESAdmin" in the Exchange Management Shell?

Please help!

Thanks!

I try to create a new user with that name, make them an Exchange Administrator, but when I run the first command in step 3 I get:


Add-ExchangeAdministrator : The input object cannot be bound to any parameters
for the command either because the command does not take pipeline input or the
input and its properties do not match any of the parameters that take pipeline
input.
At line:1 char:55
+ get-mailboxserver server04 | add-exchangeadministrator <<<< BESadmin -role V
iewOnlyAdmin
Is this a full version of Exchange or are you using an old RC version? Also can you post back the exact line you are inputting into the shell?
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Old 06-22-2007, 08:43 PM   #27 (permalink)
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Hello

8. After the install is finished open BlackBerry Manager, an error will appear about MAPI client which you can just hit OK. The MAPI setting windows will appear so just add the server name back in and select "Check Name", if it resolves just hit OK and the manager will start.

I have pure exchange2007 environment. I followed every instruction but when starting BES manager i always get error about MAPI no matter what i try.
Nobody seems to have any solution to this problem.
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Old 06-26-2007, 12:58 PM   #28 (permalink)
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Default petite erreur ?

garycutri :

4. From the Exchange 2007 server open the “Exchange Management Shell” which can be found in the Exchange program group. From EMS run the following two scripts to set the delegate control and required permissions:

get-mailboxserver <mail_server_name> | add-exchangeadministrator BESAdmin –role ViewOnlyAdmin

get-mailboxserver <mail_server_name> | add-adpermission –user BESAdmin –accessrights ExtendedRight –extendedrights Send-As, Receive-As, ms-Exch-Store-Admin


Are you sure that is get and no set dans get-mailboxserver ???
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Old 06-29-2007, 09:58 AM   #29 (permalink)
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Quote:
Originally Posted by RaGe View Post
garycutri :

4. From the Exchange 2007 server open the “Exchange Management Shell” which can be found in the Exchange program group. From EMS run the following two scripts to set the delegate control and required permissions:

get-mailboxserver <mail_server_name> | add-exchangeadministrator BESAdmin –role ViewOnlyAdmin

get-mailboxserver <mail_server_name> | add-adpermission –user BESAdmin –accessrights ExtendedRight –extendedrights Send-As, Receive-As, ms-Exch-Store-Admin


Are you sure that is get and no set dans get-mailboxserver ???

The commands above are correct.
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Old 06-29-2007, 10:01 AM   #30 (permalink)
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Quote:
Originally Posted by RipThorn View Post
Hello

8. After the install is finished open BlackBerry Manager, an error will appear about MAPI client which you can just hit OK. The MAPI setting windows will appear so just add the server name back in and select "Check Name", if it resolves just hit OK and the manager will start.

I have pure exchange2007 environment. I followed every instruction but when starting BES manager i always get error about MAPI no matter what i try.
Nobody seems to have any solution to this problem.
Its possible that you may have a registry issue as it isn't correctly recording the MAPI config. Install BES 4.1 Service Pack 4 over the top and it should correct the issue.


Service Pack 4
  • Filename: besx_upgrader_4.1.4.exe
  • Filesize: 244 MB
  • Date posted: 20-Jun-07
  • Download Software
  • View Related Documentation
  • View Related Documentation (Japanese)
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Old 07-07-2007, 02:54 PM   #31 (permalink)
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Default Mixed 2000/2003 and now 2007

Quote:
Originally Posted by garycutri View Post
If you have Exchange Systems Manager 2003 installed on the BES server it will fully support Exchange 2003 but won't fully sync with Exchange 2007 (e.g. Calendar sync doesn't work). If you remove Exchange System Manager and install "MAPI Client and Collaboration Data Objects 1.2.1" it will fully support Exchange 2007 but will have sync issues with Exchange 2003 (e.g. Calendar sync doesn't work).
Perhaps you could give some advice, since we're in a worse situation. I have a 2000 box that BES was working with using a W2k3 box and 2003 Exch console (not sure of any missing functions but mail works fine). I added a 2007 server (to get all 2000 user over in a few weeks), and set up a second BES box on a clean W2k3 server, installed the new CDO - followed all instructions and it worked great for those on 2007.

Unfortunately I used the same SRP key and the next day the old BES got disconnected. Then the new box the same. Called BB had them reset it and now the new box is up.

Can you advise on the best direction to take here:
- delay moving users to 2007 until all BB users can go at once, and bring that box up
- get a temp SRP key (sorry haven't researched that yet) so both can run at the same time

I'm kind of screwed now since the users are on the new BES box and I'm not sure I can move them to the other one without it running the service to get them to the other box. I suppose I could uninstall the 07 CDO and install the 2003 Exch objects on the new box to tide it all over until they are migrated.
Any advice is much appreciated, since we already look bad enough to the users at this point.
PS thanks for the write up - it was very helpful.

Update - I found the post on IEMTest.exe and it showed we were missing rights on one mail store. All is working fine on the new BES with 2007 CDO. I also tested what you said about the Appointments, and it does send to the mailbox on 2000 and shows correctly in teh calendar - at least until the next DST change.

Last edited by wedward : 07-07-2007 at 09:22 PM. Reason: Solution found
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Old 07-14-2007, 10:03 PM   #32 (permalink)
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Quote:
Originally Posted by garycutri View Post
Install BES 4.1.3 or higher in an Exchange 2007 Environment
By Gary Cutri (BlackBerry Forums - Asia Pacific)
Version 1.0

Note: In an Exchange 2007 environment BlackBerry Enterprise Server cannot be installed on the mail server as the BES software is not 64BIT compatible.
Thanks for the great post. I followed your howto (ignoring one line) and installed BES Express 4.1.4 directly on a brand new Win2K3 64 / Exchange 2007 and had no problems running it in the 64bit environment. As far as I can tell, everything is functioning perfectly.

Thanks again for your post.
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Old 07-17-2007, 05:04 PM   #33 (permalink)
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I got the BES 4.1.4 setup with my Exchange 2007 but I can't get the wireless activation to work, everytime I try to activate the phone wirelessly, I recevied the server not responding message. However, I could activate the BB via wired connection and the BB can sync with the Exchange without any problem, anyone here has similar experience or know how to fix this?

Thanks
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Old 07-18-2007, 04:20 AM   #34 (permalink)
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Quote:
Originally Posted by gravis View Post
I got the BES 4.1.4 setup with my Exchange 2007 but I can't get the wireless activation to work, everytime I try to activate the phone wirelessly, I recevied the server not responding message. However, I could activate the BB via wired connection and the BB can sync with the Exchange without any problem, anyone here has similar experience or know how to fix this?

Thanks

Have you assisgned a BlackBerry enterprise plan to your mobile service? Please contact your service provider and confirm that your are on a BES plan and NOT a BIS plan.
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Old 07-18-2007, 10:42 AM   #35 (permalink)
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Default Problems after upgrade

I upgraded our bes according to the instructions, but no email is coming in or going out now...
Many errors in the event log about BB controller stopping
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Old 07-18-2007, 11:55 AM   #36 (permalink)
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Quote:
Originally Posted by herbm View Post
I upgraded our bes according to the instructions, but no email is coming in or going out now...
Many errors in the event log about BB controller stopping
An update..I was getting nervous and ready to reimage back to ex2003 bes...but I figured I had nothing to lose...so I reapplied 4.1.4
Bingo....we are back up and working!!

Last edited by herbm : 07-18-2007 at 11:58 AM.
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Old 07-20-2007, 01:49 PM   #37 (permalink)
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After days of trying to make this garbage work, i'm giving up

MAPI error shows up as usual. iemtest failing. I;ve checked registry. those profiles include links to files like EMSMDB.DLL which are no longer part of exchange 2007 nor cdomapi is intalling it. Re-applying SP4 for BES does nothing. anyways my rant is finished
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Old 07-20-2007, 04:09 PM   #38 (permalink)
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Default its working now

Hi Gary

I think i found out what the problem is

when adding permission you use the following line
get-mailboxserver <mail_server_name> | add-adpermission –user BESAdmin –accessrights ExtendedRight –extendedrights Send-As, Receive-As, ms-Exch-Store-Admin

the line that works for me is
get-mailboxserver <mail_server_name> | add-adpermission –user BESAdmin –accessrights Genericread, GenericWriteExtendedRight –extendedrights Send-As, Receive-As, ms-Exch-Store-Admin

only after adding Genericread and genericwrite my MAPI errors went away

thank you
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Old 07-25-2007, 01:36 PM   #39 (permalink)
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Default Stupid Questions

A few (stupid) questions:

Stand alone BB user in a small company that has MS Exchange 2007 and I am not the mail administrator.

1) I am assuming that I have to be the mail admin to set up BES Express (or buy a really nice present for my IT guy)?
2) I have BIS, so I'd have to pony up the extra $10/month for BES to get BES Express to work?
3) Going to BES, do I lose my POP accounts (Comcast)?
4) BES doesn't have to be on the MS Exchange server, can it be a remote (meaning different office)?

Thanks.

Last edited by PhillyGuy : 07-25-2007 at 01:37 PM.
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Old 07-25-2007, 02:37 PM   #40 (permalink)
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1) Yes, buy present
2) If you don't have an enterprise bb data plan, yes.
3) No, you can still use the BIS (unless of course your IT Guy says no with BES IT Policy)
4) BES should NOT be installed on the Exchange server, but should be on the same LAN. Worst case, if it can't be, make sure ping times are consistently below 75ms.

5) this really should have been posted elsewhere.
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