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Old 05-25-2007, 07:31 PM   #1 (permalink)
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Default No send option from BES

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Hello, the issue that im having is that I can not send when replying to an email via work BES. I can create and foward a work email but I have to option to "send" when replying to a work email.....any thoughts?

Thanks in advance.
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Old 05-27-2007, 07:58 AM   #2 (permalink)
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did not get u here are u saying that u dont have a reply option on the device???
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Old 05-27-2007, 08:15 AM   #3 (permalink)
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Quote:
Originally Posted by Phoenix887 View Post
did not get u here are u saying that u dont have a reply option on the device???
As the title describes, I do not have a "Send" option when replying to a work email. If I compose a work email I have a "Send" option, if I forward a work email I have a "Send", but if I reply I do not have a "Send" option.
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Old 05-29-2007, 07:00 AM   #4 (permalink)
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There's a chance your service books have got screwed up - could be CMIME -delete them and resend them. When we've had this its the first thing we do, but to be honest, we usually have to reflash the firmware on the device.
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Old 05-29-2007, 07:01 AM   #5 (permalink)
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Definately have your BES Admin resend your service books from the BES first. That usually fixes the missing 'send' option.
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Old 09-18-2007, 01:42 PM   #6 (permalink)
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Being a BES admin at my company, I had the same problem with an 8830 not having the Send option when Replying. I tried resending the service books and such and nothing worked. I then just wiped the handheld, and re-activated it and this time around the Send option for Reply's was listed.
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Old 09-18-2007, 03:15 PM   #7 (permalink)
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Seen this before as well, a wipe and reactivate (not sure if it requires deletion / readd to the server as well) will bring it back. Wish there were an easier option.
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