BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-28-2007, 09:31 AM   #1 (permalink)
New Member
 
Join Date: Jul 2006
Location: Indiana
Model: 8703
Carrier: Verizon
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Invalid SRP Key or Code

Please Login to Remove!

I just installed BES 4.1.3.18 for Exchange

I have the Exchange system manager tools installed on this server.

The problem is that it says Invalid SRP Key or Code when I go validate the Key. This is not a trial license.

When I test the network connection to srp.us.blackberry.net it returns successful.

If anyone has any ideas, please let me know!
Offline  
Old 05-28-2007, 09:41 AM   #2 (permalink)
Thumbs Must Hurt
 
Dookie's Avatar
 
Join Date: Oct 2005
Location: Prague
Model: 9000
Carrier: T-Mo
Posts: 175
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If you have TSupport contract try to call RIM if it is not blocked.
Offline  
Old 05-28-2007, 10:02 AM   #3 (permalink)
New Member
 
Join Date: Jul 2006
Location: Indiana
Model: 8703
Carrier: Verizon
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have been looking for a Tech support # for RIM, and the only one I could find is a pay per issue, or if you have support contract with them. Do they not include any sort of free support for install issues?
Offline  
Old 05-28-2007, 10:11 AM   #4 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,876
Post Thanks: 3
Thanked 75 Times in 56 Posts
Default

You would have to go thru your carrier and if they can't help you, they would patch you thru to RIM.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 06-01-2007, 05:04 AM   #5 (permalink)
New Member
 
gooseberry's Avatar
 
Join Date: Dec 2006
Location: UK
Model: 7100V
Carrier: vodafone
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

hi

it could be that the srp key you are trying is linked to another rim domain ie srp.uk.blackberry.net etc.

i had a smiliar problem i installed a new BES and set it to srp.uk.blackberry.net, when ever i was putting the srp info it would not accept it and would default to the temp key. i later found out the old server was set on the srp.us.blackberry.net and therfore i had to set the new server to this which i did and it accepted the key.

Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.