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Old 05-28-2007, 10:31 AM   #1 (permalink)
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Default Invalid SRP Key or Code

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I just installed BES 4.1.3.18 for Exchange

I have the Exchange system manager tools installed on this server.

The problem is that it says Invalid SRP Key or Code when I go validate the Key. This is not a trial license.

When I test the network connection to srp.us.blackberry.net it returns successful.

If anyone has any ideas, please let me know!
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Old 05-28-2007, 10:41 AM   #2 (permalink)
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If you have TSupport contract try to call RIM if it is not blocked.
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Old 05-28-2007, 11:02 AM   #3 (permalink)
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I have been looking for a Tech support # for RIM, and the only one I could find is a pay per issue, or if you have support contract with them. Do they not include any sort of free support for install issues?
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Old 05-28-2007, 11:11 AM   #4 (permalink)
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You would have to go thru your carrier and if they can't help you, they would patch you thru to RIM.
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Old 06-01-2007, 06:04 AM   #5 (permalink)
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hi

it could be that the srp key you are trying is linked to another rim domain ie srp.uk.blackberry.net etc.

i had a smiliar problem i installed a new BES and set it to srp.uk.blackberry.net, when ever i was putting the srp info it would not accept it and would default to the temp key. i later found out the old server was set on the srp.us.blackberry.net and therfore i had to set the new server to this which i did and it accepted the key.

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