BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-28-2007, 11:03 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
Location: Philadelphia, PA, USA
Model: 8820
PIN: 24313302
Carrier: Cingular/AT&T
Posts: 41
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BlackBerry Config Database Cleanup Agents

Please Login to Remove!

All-
I'm having an issue with certain Blackberrys not activation on my BES. I've run down the list from RIM located at BlackBerry Search Results and everything on there so far has not helped. I saw in "Problem 7" that there are BB Config Database Cleanup Agents... I'm not sure how to run these on the SQL database. Could someone be so kind as to let me know? Thank you.

Problem 7

The ServerConfigHistory table may contain incomplete tasks for the BlackBerry device user. This may prevent enterprise activation from being completed. This only occurs if the BlackBerry device user has already been added to the BlackBerry Enterprise Server.

Troubleshooting: Manually run the BlackBerry Configuration Database cleanup agents on the Microsoft SQL Server to clear the incomplete tasks, then begin the enterprise activation process again.
Offline  
Old 05-29-2007, 08:08 AM   #2 (permalink)
BlackBerry Extraordinaire
 
noname's Avatar
 
Join Date: Sep 2005
Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore.
Model: Z10
OS: 10.0.0
PIN: NUKE(PAP)
Carrier: Singtel
Posts: 1,504
Post Thanks: 6
Thanked 9 Times in 9 Posts
Default

It is referring to the SQL Maintenance jobs for BES.

See KB04426 - Run SQL maintenance jobs for the BlackBerry Configuration Database
__________________
Native but 4th class citizen of a nation governed by idiots who import congestions & contention.
Offline  
Old 05-29-2007, 09:17 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
Location: Philadelphia, PA, USA
Model: 8820
PIN: 24313302
Carrier: Cingular/AT&T
Posts: 41
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Thanks

Thanks a lot for that info. That's what I was looking for. Unfortunately my BB still does not seem to want to get past 11% on activation. I've wiped it twice, removed my user and added it back on and still no luck. Does anyone have any idea where I can start troubleshooting?
Offline  
Old 05-29-2007, 11:43 AM   #4 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts
Default

This was problem for me. I had SP2 but not some post sp2 hotfix...worth a shot..
BlackBerry Search Results
Offline  
Old 05-29-2007, 09:01 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
Location: Philadelphia, PA, USA
Model: 8820
PIN: 24313302
Carrier: Cingular/AT&T
Posts: 41
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by fadmin View Post
This was problem for me. I had SP2 but not some post sp2 hotfix...worth a shot..
BlackBerry Search Results
Any idea what the hotfix was on that SP2? Thanks.
Offline  
Old 06-01-2007, 08:51 AM   #6 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts
Default

Quote:
Originally Posted by middlj View Post
Any idea what the hotfix was on that SP2? Thanks.
Read here:
List of Microsoft XML Parser (MSXML) versions
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.