Originally Posted by SDVBeare
I'm getting the following error when moving licenses from an old 3.6 BES to a new 4.0 BES:
"The license key being entered is incompatible with license keys existing in your License Manager. Please contact your point of sale or BlackBerry Support for assistance."
I exported the license keys from the old BES and have double checked that what I'm copying & pasting is correct.
Had this isseu before - its true and the persons you bought teh keys from just now are not matching keys you origianlly owned
Express BES - only by SBE (Small Business Keys) NOT Enterprise keys
SBE BES - only by SBE keys unlesss you purchase an UPgrade key (lets you go from SB to Enterprise)
How to test for this? the only way I know if is to call the carrier/RIM and have them test the keys