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Old 05-29-2007, 03:18 AM   #1 (permalink)
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Default BES 4.1.2 and Live Communications Server 2005

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Hello all,

I run BES 4.1.2 and Live Communications Server 2005 (SP1) and I'm trying to get IM working on my users handhelds.

I have installed the Enterprise IM client on a handheld but when I login it just keeps trying to connect but never connects.

I have tested installing a IM client on the BES server and it connects fine to my LCS2005.

Is there any sections on the BES that I need to configure LCS2005 support?

Where do I check he config in BES for LCS?

Any help would be most appreciated.

Thanks,

Rob
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Old 05-30-2007, 02:13 PM   #2 (permalink)
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Quote:
Originally Posted by robbo007 View Post
Hello all,

I run BES 4.1.2 and Live Communications Server 2005 (SP1) and I'm trying to get IM working on my users handhelds.

I have installed the Enterprise IM client on a handheld but when I login it just keeps trying to connect but never connects.

I have tested installing a IM client on the BES server and it connects fine to my LCS2005.

Is there any sections on the BES that I need to configure LCS2005 support?

Where do I check he config in BES for LCS?

Any help would be most appreciated.

Thanks,

Rob
Rob

Did you do a search - I'm pretty sure LCS integration has been covered in detail before here..as we don't run it ourself I can't help you out but I know a bunch of people here have got it all fine and dandy.

bb
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Old 05-30-2007, 03:49 PM   #3 (permalink)
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Are you getting any errors in the event logs? Is the Collaboration Service Started? Common things you can check for would be the fqdn listed with the correct port # in Blackberry Manager, also the correct transport type (TLS, TCP)

Also you can download Microsoft LCS 2005 Resource Kit, you can try to run the LCSDiag program then attempt to login from your BES server. Let us know if you are getting errors on the server.


.....Chubbs
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Old 05-30-2007, 05:25 PM   #4 (permalink)
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In the BlackBerry Manager, you need to configure it by clicking on the LCS/IM object under your Servers object. Once there, click on Edit Properties from the right pane. This should have been done during the installation of BES 4.1.
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Old 05-31-2007, 02:46 AM   #5 (permalink)
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Thanks for all your responses. Great stuff.

What got me as I could not find the section in the BlackBerry manager because its called "MYSERVER_BBIM_!" :D

IT was staring me right in the face all this time. The field Default Domain Names was not filled in.

Works great.

Thanks fellas,

Rob
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Old 06-01-2007, 12:47 AM   #6 (permalink)
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We have a BES with the latest software version running. Where can I find the Enterprise IM client? I'm going nuts. The RIM site says it comes with the BES software but I really must be missing something. I already have my LCS 2005 running but business requirements now have the need to have IM available all the time.

Thanks in advance.
-jc
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Old 06-01-2007, 03:02 AM   #7 (permalink)
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JC,

It drove me crazy too. There is bugger all documnetation about IM and blackberry or its well hidden.

The Enterprise messenger client is located in the orginal CD of your BES 4.1.x install or if you go to RIM's website and download the Exchange BES version you have installed its included in the BES 4.1.x .EXE

If your like me and don't have the orignial CD anymore or its an older version just use the one from the RIM website. You'll find the client in the IM directory and its called LCS.ZIP. The other LCSOTA.ZIP is for webserver disemination.

I used this guide to diseminate to all my blackberries:

http://www.blackberryforums.com.au/f...e-devices.html

This guide is for Lotus but its the same for Messenger and Exchange.

The wireless deployment is not instant. Mine seemed to deploy the IM clients 1-2 hours later.

Hope this helps,

Cheers,

Rob
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