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Old 05-30-2007, 08:46 AM   #1 (permalink)
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Default Activation - User Delete issues (BES 4.1.3, LN7.0.2FP1)

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Dear All,

I faced the following problem:
One of our users cannot activate his handheld. the activation process timed out even if he tries to activate it wirelessly or through the desktop software.
The activation email is arriving into the user's mailbox, but after that BES couldn't pick it up. The access rights are correct and there is no error message on the Notes console.
I have tried to re-create the user a few times and deleted the state file, but it did not work. I have also tried to restart the server and run the BES SQL jobs manually, which also did not help.
Once I could reach 84% with the activation but it stucked for hours, so I decided to interrupt it. Now the situation is the same: BES cannot pick out the activation email, so activation is not starting at all.

I have tried to extend the physical memory from 2GB to 3,5GB. We got around 350 users.

I found some error log in the application events, which I think may cause this problem:

Event Type: Information
Event Source: BlackBerry Messaging Agent <server name>
Event Category: None
Event ID: 50094
Date: 2007. 05. 30.
Time: 8:33:31
User: N/A
Computer: <Server name>
The description for Event ID ( 50094 ) in Source
( BlackBerry Messaging Agent <server name>) cannot be found.
The local computer may not have the necessary registry information
or message DLL files to display messages from a remote computer.
You may be able to use the /AUXSOURCE= flag to retrieve this description;
see Help and Support for details. The following information is part of the event:
[AUDIT] <User name/Country/Office/OU - User added to the BES.

One more additional information: When I try to delete this user it stucks under pending and stays there very long.
It cannot delete the state file of it, I have to do that manually always...

Any ideas?

Thanks a lot in advance,

Last edited by Tonhal : 05-30-2007 at 08:48 AM.
Old 05-30-2007, 07:19 PM   #2 (permalink)
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Your given event viewer is not an error - "Event Type: Information", Tonhal. Also, you cannot delete the state database when the BES is running as all databases under the "BES" folder will be locked by BES.

Try these steps:

(1) Remove the user again
(2) Do a "tell bes quit" in Domino console
(3) Remove the orphan state databases belong to the affected users
(4) Restart BES by typing "load bes"
(5) Re-add the user
(6) Go to the user's properties in BlackBerry Manager
(7) Under "PIM Sync", disable all Wireless PIM sync e.g. Address Book, Memo etc... (You can set these back when needed later after successfully activated the BlackBerry)
(8) Wipe the handheld
(9) Set an activation password
(10) Activate the handheld

The above steps performs a clean remove of user and disable the slow sync for the activation process. Hopefully this can get your BlackBerry quickly activated and you can slowly setup the PIM sync later when needed.
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Last edited by noname : 05-30-2007 at 07:20 PM. Reason: Edited to add in some more steps.

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