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Old 06-01-2007, 05:31 AM   #1 (permalink)
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Default Being prompted for password for ALL attachments BES 3.6 sp5

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Greetings All,

first post, be gentle

We have a strange problem in our BES environment.

This started happening 2 weeks ago. Basically all users are being prompted for passwords when they try and open any attachments. Even plain text files are requesting passwords.

Obviously, all these attachments open fine on the desktop.

I have done some searching and can see there is a known issue with pdf files. However, for us its happening with all attachments.

When you try and open an attachment, you click on "full content" then after a few secs you get "password protected document" with the red cross.

The strange thing is, its happening to both of our 3.6 servers !

I have tried stoping and starting the attachment service all with no joy.


I hope someone can advise me.

Many thanks in advance and sorry for the long first post


Bes 3.6 servers on Windows 2000
Exchange 2003 sp1
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