I must say, of all the forums I am on, the Blackberry forums have got to be the least helpful, as it appears that nobody from RIM is ever here and they never answer any questions. If they don't bother to monitor or reply to anything, why do they even have these things. I'll just give up on the forum and call all the time, even if it isn't a pressing matter.
Now that it too a week to figure out that 4.1.3 hp2 broke a bunch of things, and it has been known since April, and we are now into June, when is the next patch going to come out so we can begin dealing with the new set of fixes and bugs?
but when we first started with these, we were shown and promised a lot better performance than what we had been getting. With our smart phones, we knew right up front the limitations and issues, and generally had a good grasp on what they couldn't and wouldn't do. With our Blackberries, we thought and were told that ALL is wonderful in the world of OZ. This has not been my experience.
While tech support has been okay, once you jump through their flowchart hoops, it seems that the groupwise area is like the ugly stepchild that has to be fed and clothed from time to time.