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Old 06-01-2007, 09:31 AM   #1 (permalink)
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Default Can't get address book to work

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Morning,
I have a user that I can't get his address book to work. No matter what I do, BES server keeps changing the Location - Relative Path line back to his mail file. It should look like "pab\username-addresses.naf" instead it reverts back to "mail\username.nsf". I can hit apply and OK and everything looks good, quit the program, relaunch and it reverts back. I've deleted the user, replaced his Blackberry and nothing makes a difference. It's like his useraccount is broken...
Any ideas?
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Old 06-15-2007, 02:05 PM   #2 (permalink)
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Was the user's mail template on a iNotes one before? iNotes contacts are stored in user's mail db if they run the "Sync Address Books" agent from the mail db, this may be why the address book relative path is always set to ""mail\username.nsf".
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Old 06-20-2007, 01:03 PM   #3 (permalink)
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Try to open the user's address book replica on the server and then select File - Database - Design Synopsis. Check the general information checkbox (under "Choose DB info") and click ok. The way the database and server is listed there is the way you should enter it in the BES user record. Good luck! For example: server: CN=server/O=organization, File name: folder\db.nsf
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Old 06-20-2007, 01:04 PM   #4 (permalink)
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Try to open the user's address book replica on the server and then select File - Database - Design Synopsis. Check the general information checkbox (under "Choose DB info") and click ok. The way the database and server is listed there is the way you should enter it in the BES user record. Good luck! For example: server: CN=server/O=organization, File name: folder\db.nsf
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