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Old 06-04-2007, 10:21 AM   #1 (permalink)
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It seems to be that when you are on the phone the BlackBerry will not receive any mail. My boss complaints about this all the time.

I was talking to someone at a Cingular store (seems like a knowledgable guy) and he told me that the BES will not forward messages to the BB while you are on the phone. Has anyone heard of this?
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Old 06-04-2007, 10:25 AM   #2 (permalink)
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My understanding is that, at least with GSM/GPRS/EDGE devices, voice and data cannot be received at the same time. This is why he can't get email (or send email or browse the web) while on the phone. 3G allows for simultaneous data and voice transfer. I don't know about EVDO.
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Old 06-04-2007, 10:26 AM   #3 (permalink)
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Same with BIS... can't receive data while on the phone. Can't receive mail or use the browser while the phone is active.
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Old 06-04-2007, 10:31 AM   #4 (permalink)
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You can, however, receive a call if you're using a (Sprint) Blackberry as a modem (much to my surprise when my device rang while it was tethered to my laptop).
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Old 06-04-2007, 11:06 AM   #5 (permalink)
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Quote:
Originally Posted by Spamdumpster View Post
My understanding is that, at least with GSM/GPRS/EDGE devices, voice and data cannot be received at the same time. This is why he can't get email (or send email or browse the web) while on the phone. 3G allows for simultaneous data and voice transfer. I don't know about EVDO.
EVDO holds the email til the call is complete. You can't be on the phone and watch your email expecting email to be delivered to your BB. I'd say it's "working as designed". Unfortunately, X14, I know your deliema, sometimes the correct answer isn't good enough for some people. They will still want it "fixed".
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Old 06-04-2007, 11:08 AM   #6 (permalink)
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Quote:
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....sometimes the correct answer isn't good enough for some people. They will still want it "fixed".
Yes, and then they will open a new thread here and say that their Blackberry is a piece of crap because they can't do something that it's not designed to do.

Wait, was that out loud?
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Old 06-04-2007, 11:23 AM   #7 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
Wait, was that out loud?
Was that your Tourette Syndrome speaking?

lol, or even better--the next thread will be "I don't want my dang phone receiving email while I am on the phone! How do it turn it off?"

Last edited by JSanders : 06-04-2007 at 12:06 PM.
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Old 06-04-2007, 11:40 AM   #8 (permalink)
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Yes, and then they will open a new thread here and say that their Blackberry is a piece of crap because they can't do something that it's not designed to do.

Wait, was that out loud?
Afraid it was, I heard it. I have so many of my users complain from time to time on coverage in remote areas of the US and told me to fix it. I started responding with, "wrap yourself in tinfoil and carry some wire hangers, that should improve your coverage".
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Old 06-04-2007, 11:43 AM   #9 (permalink)
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Quote:
Originally Posted by AlanM
I started responding with, "wrap yourself in tinfoil and carry some wire hangers, that should improve your coverage".
Will you get EVDO Rev. A speeds with that? On an EDGE BlackBerry? If not, I am returning my 957.
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Old 06-04-2007, 11:49 AM   #10 (permalink)
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Will you get EVDO Rev. A speeds with that? On an EDGE BlackBerry? If not, I am returning my 957.
I'm sure the speeds will be there as well as a "tingly feeling". I refrain from telling the users where to plug the USB cable in.
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Old 06-04-2007, 06:37 PM   #11 (permalink)
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Just let them know that the technology will be here within the next 1-2 years or so, readily useable within 2-3 years, and unless they can find a time machine, then they just have to deal with that reality. The next revision of EVDO will support simultaneous V+D, as will UMTS/HSDPA devices. But until any of these technologies are A) widely spread around the United States (that won't EVER happen), and B) supported devices are available from RIM, then they'll just have to deal with that VERY minor inconvenience.

...you can quote me, if you'd like.



P.S. - Luckily your market will get these technologies. Just think about all of the CEOs and Execs in Nowheresville, USA who won't likely see this technology within the next 5-10 years, if ever.
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Old 06-04-2007, 10:16 PM   #12 (permalink)
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Quote:
Originally Posted by jibi View Post
Just let them know that the technology will be here within the next 1-2 years or so, readily useable within 2-3 years, and unless they can find a time machine, then they just have to deal with that reality. The next revision of EVDO will support simultaneous V+D, as will UMTS/HSDPA devices. But until any of these technologies are A) widely spread around the United States (that won't EVER happen), and B) supported devices are available from RIM, then they'll just have to deal with that VERY minor inconvenience.

...you can quote me, if you'd like.



P.S. - Luckily your market will get these technologies. Just think about all of the CEOs and Execs in Nowheresville, USA who won't likely see this technology within the next 5-10 years, if ever.
Jibi lives!!! That sounds like an answer you have to give before. and would that be Rev C?
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Old 06-05-2007, 09:59 AM   #13 (permalink)
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The most annoying part is while I'm on the phone with him and sends him an email. He would say "Did you send it, oh I gotta get off the phone to get it".

I guess this is where enterprise instant messaging comes into play.
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