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Old 06-06-2007, 07:06 AM   #1 (permalink)
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Hi

I know that this subject has been broached a thousand times but I have followed the guides for assigning permissions and I have done i correctly according to what I read.

When I try to perform an enterprise wireless activation I get the problem where my blackberry stays on activating for ages then comes back saying server not responding.

I have setup the permissions at the server level for admin group administration, send as and receive as. I have setup delagate permissions over the exchange organisation.

I have added the bes admin account to domain ads and the builtin administrator group in active directory.

I have added the bes admin account to the local policy for logon locally and logon as service.

I have added the send as permission at the OU level where all the users in the domain sit.

When I opened BES admin on the server, I created a new user (me), right click and selected generate password and email it. Got the password and try to activate the blackberry and it doesn't work.

I have deleted the user from BES and added it back in again and that hasn't helped.

Do I need to make changes or add information on the server to OTA or wireless activation?

Or, is this just not going to work and do I have to do it whilst the blackberry is connected to my laptop, which leads me to ask, how do I do that, I cannt see anything in desktop manager
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Old 06-07-2007, 05:16 AM   #2 (permalink)
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Take a look at my pre-requisites thread here:

http://www.blackberryforums.com/bes-...es-thread.html

It runs through everything you need to have set up in a BES/Exchange environment so you might want to run through it to ensure you have not missed something.
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Old 06-07-2007, 02:45 PM   #3 (permalink)
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on top of that, make sure that you wipe the device and then create a test user account with basic permissions and see if that works first. Admins tend to have bloated acounts

as long as you are on BES 4.1.x, (and bb with 4.0 or higher OS) you shouldn't have problems with OTA activation. On 4.0, I would install desktop manager for the user, plug in the BB, and initate OTA, but leave it plugged in and they would usually activate properly then.
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Old 06-07-2007, 02:55 PM   #4 (permalink)
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I beleive BB Admin is right and as long as I can see this might be your problem. You gave Besadmin account more permissions and rights then required (it does not need to be DOM Admin) It is supposed to be regular user with following rights:

BESAdmin Permissions

Create a Windows 2000 Domain User to act as your BES service account and create an Exchange mailbox for the newly created user.

Initialize the mailbox by sending a test message to the newly created service account mailbox

The service account requires a minimum of the following Windows 2000 permissions:
Log on locally with local permissions
Log on as a service
Local administrator
The service account requires a minimum of the following Microsoft Exchange 2003 permissions:
View Only Administrator. This permission should be set to enable (at minimum) access at the Administrative Groups level in Microsoft Exchange 2003 to be able to read from the Active Directory.
Administrator Information store, Send as, and Receive as. These permissions should be set at the Microsoft Exchange server level.
You must ensure your Group Policy does not conflict and override the permissions set for the BESAdmin

Last edited by fadmin : 06-07-2007 at 02:57 PM.
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Old 06-08-2007, 04:25 AM   #5 (permalink)
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Thanks for that

I have gone through the checklist and everything looks fine.

The reason I put bes admin into the dom ads group was because when I tried to login to BES manager on the server it wouldn't let me. Maybe there is another issue with that.

Another question I have is that I installed BES manager as a domain admin and not as the bes admin account. Can that cause problems?
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Old 06-08-2007, 05:08 AM   #6 (permalink)
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Quote:
Originally Posted by fadmin View Post
I beleive BB Admin is right and as long as I can see this might be your problem. You gave Besadmin account more permissions and rights then required (it does not need to be DOM Admin) It is supposed to be regular user with following rights:

BESAdmin Permissions

Create a Windows 2000 Domain User to act as your BES service account and create an Exchange mailbox for the newly created user.

Initialize the mailbox by sending a test message to the newly created service account mailbox

The service account requires a minimum of the following Windows 2000 permissions:
Log on locally with local permissions
Log on as a service
Local administrator
The service account requires a minimum of the following Microsoft Exchange 2003 permissions:
View Only Administrator. This permission should be set to enable (at minimum) access at the Administrative Groups level in Microsoft Exchange 2003 to be able to read from the Active Directory.
Administrator Information store, Send as, and Receive as. These permissions should be set at the Microsoft Exchange server level.
You must ensure your Group Policy does not conflict and override the permissions set for the BESAdmin
I have revoked the permissions that the bes admin account had and put them back in as stated above. One question though... What do you mean by able to read from the Active Directory?
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Old 06-08-2007, 06:44 AM   #7 (permalink)
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I have now uninstalled and reinstalled the BES software whilst being logged into the server as BESadmin.

Not really seeing any difference.

I went through the prereq guide with a fine toothcomb so I know that all tht is in place.

Through the wireless activation I still get the server is no responding and I still have the ETP.dat email in my inbox

any clues?

I did have a look at the configuration utility that gets installed with BES but I am not sure how to populate the WIFI activation tab. Any advise would be great
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Old 06-08-2007, 07:36 AM   #8 (permalink)
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Try running an IEMSTest.exe on the BES as the BES Admin and post the results:

Should look something like this ...

C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility>IEMSTest.exe
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Version 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - BES Admin.
Opening message store for Test Account using /o=MSG1 ORG/ou=First Administra
tive Group/cn=Recipients/cn=testacct1830 /o=MSG1 ORG/ou=First Administrative G
roup/cn=Configuration/cn=Servers/cn=MAILBOX101/cn=Microsoft Private MDB.
Test Account's Mailbox opened successfully.
Root Folder opened successfully.
Folder created successfully.
Test folder deleted successfully.
Test completed successfully for Test Account.

----

Is the user you're trying to activate in any "Special" Groups?
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Old 06-08-2007, 07:38 AM   #9 (permalink)
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I had already ran the IEMStest and had successful results.

I have now managed to activate a few of the BBs by plugging them into the owners laptop and doing it through the desktop manager

I still don't know why wireless doesn't work
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Old 06-08-2007, 07:56 AM   #10 (permalink)
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Have you been able to active a BB using a wired connection that you had a problem with doing OTA?

Check these out:

Stages of enterprise activation

Identifying and troubleshooting enterprise activation problems
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