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Old 06-06-2007, 08:34 AM   #1 (permalink)
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Hi, I am currently on a BIS service with o2 UK, my cousin advised that I should be able to use the free blackberry enterprise server 4.1 (express edition) with my Microsoft exchange server (Exchange 2003 on Windows 2003). I have installed the BES directly on the exchange server (only 2 users so it doesnt do too much) with MSDE as the database, I have opened up the ports required on the firewall and also given the bes account the appropriate logon rights (as service and exchange permissions).

I then logged in to the BES manager tool and added myself as a user, status changed for me to "Initializing", then i sent myself an activation code via email which i received. Then on my blackberry 8100 I used the setup wizard to run enterprise activation and provided it with the activation code I received in the email... my mailbox then received 4 emails from blackberry with .dat attachments... so im thinking so far this is going well, now I presume that the BES server is meant to do something with these emails then delete them (I have just lef them alone), but it still says user initalising and the emails are still in my inbox so I dont think it has processed them. Are there any blackberry logs I can look at to find out what is going wrong?

Any other ideas? The bes service has the permissions (i even gave it full permissions as a test) on my mailbox so it shouldnt have a problem collecting them.

Cheers

Gary
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Old 06-06-2007, 08:54 AM   #2 (permalink)
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Have just read another post which mentions that sim provisioning may not be correct for BES as perhaps my sim is only setup to run on BIS, not sure if this is correct or not so I have emailed balackberry support at 02uk for clarification, my cousin (an expert in rim/blackberry) thought it would be ok (afterall I do pay 10 a month for unlimited blackberry data) but perhaps not.

Still I did receive the emails from BES and it just seems like the server doesnt want to process them (seems like a problem outwith the mobile telephone carrier network)? So if you have any other suggestions hit me with them.

Ive found the logs here... but god knows which one I should be looking at...

C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\

Ta

Gary
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Old 06-06-2007, 08:57 AM   #3 (permalink)
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Just got this email from o2...

"You will need to have your BIS tariff migrated to a corporate account in order to use the Enterprise version of BlackBerry. To do this you will need to speak to customer services and arrange for a corporate account to be created."

I bet that wont be as cheap as the tariff im on just now.
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Old 06-06-2007, 04:10 PM   #4 (permalink)
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You shouldn't have to open any ports on your firewall. The BES connection back to the RIM servers is initiated from the inside of the firewall. The vast majority of all firewalls are configured by default to allow the return traffic back into the network if the connection was initiated from the inside.
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Old 06-07-2007, 02:23 PM   #5 (permalink)
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once you have your corparate account set up, it should work properly - and no, it won't be as cheap.

Another caveat is that you may have mail issues if your mail account is a domain admin account. I have the same set up as you at home, and we don't have any probs, but we made the BB service account a domain admin, so I am suspecting that is why it works flawlessly. I haven't played with to find out for sure - if its not broke, don't fix it, right?
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Old 06-07-2007, 04:32 PM   #6 (permalink)
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I am currently working with 2 blackberry/rim experts who think it should work... they are going to send me a test device which isnt locked to any network to see if that works at all with my sim card. Worth a shot.
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