Originally Posted by Nashkat
One of my users have an 8830 and it lost power on the device this weekend. After recharging, it did not have connection to the BES and I had to run enterprise activation again. This can't be normal, can it?
Did anyone else run into this and if so what did you do so it did not happen again?
I do not want this to happen again so any help would be greatfull.
This is absolutely normal if there's an IT policy on the device which tells the BlackBerry to wipe itself if the battery loses power.
We do this with our executive's BlackBerry devices, because they typically keep sensitive e-mails on them.
If they ever lose the device, it will lock after a very short time. If the battery runs out, the device will automatically wipe.
Security Policy Group > Secure Wipe if Low Battery = True