BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-06-2007, 06:15 PM   #1 (permalink)
jyu
New Member
 
Join Date: Jun 2007
Model: 8100
PIN: N/A
Carrier: Cingular
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Outlook Emails moved, BB still shows Unread Message

Please Login to Remove!

We have a BES server with a few users who are reporting the issue that after an email message is read and moved to another folder location in outlook, the message still shows up on their BB as unread or as read but it is still located in the inbox. The users have the BB Pearl and 8800.

I have also tested this and if I have a number of unread emails and do a shift delete on the unread emails from my inbox in outlook, the Pearl is unable to update the BB. The emails still show as unread and in the inbox. Has anyone encountered this issue and is there a solution? "Hide Filed Messages" has been set to Yes and No, in both cases it still happens. Also the mailbox is set to win on message conflicts.

Thanks for any help.
Offline  
Old 06-07-2007, 01:11 PM   #2 (permalink)
CrackBerry Addict
 
ladydi's Avatar
 
Join Date: Jun 2005
Location: Washington
Model: 8800
Carrier: T-mobile
Posts: 848
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

yes, this is a known "issue" (but its really more of a settings thing) You need to enable folder redirection. Either the user can do it on their BB or you can do it on the server.

You never mentioned was version of BES you are running, but if it is 4.1.x, you can set it to reconcile hard deletes. By default, the device will not be able to do that.
__________________
~Di~
Windows 2003
Exchange 2003
BES 4.1
Offline  
Old 06-07-2007, 01:22 PM   #3 (permalink)
jyu
New Member
 
Join Date: Jun 2007
Model: 8100
PIN: N/A
Carrier: Cingular
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Our version is 4.1.2.25.

Folder redirection is setup. Where is the setting for hard deletes?

Thanks.
Offline  
Old 06-07-2007, 01:30 PM   #4 (permalink)
CrackBerry Addict
 
ladydi's Avatar
 
Join Date: Jun 2005
Location: Washington
Model: 8800
Carrier: T-mobile
Posts: 848
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

click on the server name, click server config tab, click properties, click messaging. set "hard deletes reconciliation" to true
__________________
~Di~
Windows 2003
Exchange 2003
BES 4.1
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.