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Old 06-06-2007, 07:43 PM   #1 (permalink)
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Default PIN / BB Msgr Problem

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I've got an interesting issue that I've never encountered before.

I've got a user who has been a BIS user for a while, and uses BB Msgr to PIN msg his wife - she's also BIS.

He was connected to our BES today, and everything looked great.

Now it looks like he's having a problem sending PIN msgs to his wife. When she sends them to him, they come thru fine. When he sends to her, they never arrive on her device, despite the fact that BB Msgr shows a double checkmark indicating that his message was delivered.

The only possibility that I can think of is that PIN messages on our BES are encrypted, and that is preventing her from actually seeing the messages that he sends.

Any ideas on what may be causing this? If it is encryption, is there any way to allow this couple to communicate without taking encryption off of all PIN message?

TIA.

Edit: We're running BES 4.1.3 - It was upgraded last weekend
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Last edited by jgb@etree : 06-06-2007 at 07:45 PM.
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Old 06-06-2007, 08:42 PM   #2 (permalink)
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I'm willing to bet that the problem is due to the peer-to-peer encryption key on the BES. If one is set on BES, it would have been applied to the device during the activation. This would likely cause problems with PIN messages outside of your network.

Unfortunately, removing the P2P key would be a serverwide choice and affect all users on the BES.
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Old 06-07-2007, 06:26 AM   #3 (permalink)
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I'm pretty sure that's the problem. I'll see what RIM has to say.

Any idea if removing the corporate peer to peer encryption key and reverting back to the default global encrption key also removes the 3DES / AES encryption of data sent from BES > Handheld and vice versa? Or does this solely affect PIN messaging?
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Old 06-07-2007, 07:11 AM   #4 (permalink)
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I'm 99% percent sure that the peer-to-peer encryption key only affects PIN messaging. Your e-mail messages to/from BES and the device will still be encrypted even if you remove the P2P key.
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Old 06-07-2007, 11:26 AM   #5 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
I'm 99% percent sure that the peer-to-peer encryption key only affects PIN messaging. Your e-mail messages to/from BES and the device will still be encrypted even if you remove the P2P key.
RIM agrees. You are 100% correct

Removing the encryption key only affects PIN msgs. All other data remains 3DES, AES or 3DES + AES encrypted (depending on what you have specified).

Thanks for your help.
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Old 06-11-2007, 03:03 PM   #6 (permalink)
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Default PIN encryption key removal

So how do you reset the p2p encryption key back to default (or turn it off) to allow users to correspond using PIN with outsiders?
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Old 06-11-2007, 03:05 PM   #7 (permalink)
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Choosing to "Update Peer to Peer Encryption Key" brings up a window with a selection to remove the key from all devices.
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Old 06-11-2007, 04:47 PM   #8 (permalink)
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Quote:
Originally Posted by tommyboy View Post
Choosing to "Update Peer to Peer Encryption Key" brings up a window with a selection to remove the key from all devices.
That's it... just choose the bottom option (remove) and people can PIN message others that aren't on your BES.

I asked the folks @ RIM if there was any way to continue using encryption, export the encryption key and load it onto a non-BES managed device (thereby allowing the non-BES users the ability to PIN youe BES users) however RIM says you can not do this. Bummer.
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