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-   -   Any way to log SMS text message content? (http://www.blackberryforums.com/bes-admin-corner/80127-any-way-log-sms-text-message-content.html)

rjd75 06-07-2007 11:40 AM

Any way to log SMS text message content?
 
I have a user who sent and received 1600+ text messages last month, I would like to know what the hell he is doing! Is there any way for me to log the content of sms messages using the BES?

x14 06-07-2007 11:46 AM

IT Policy in PIM Sync Policy Group set Disable SMS Messages Wireless Sync to False.

rjd75 06-07-2007 11:54 AM

Thanks, I ended up searching for it and found the info right away... Will use the search button next time!

bertiebassett 06-07-2007 05:40 PM

This raises an interesting question..well it does here in the UK (IMHO) Ok so for standard we have employment contracts that say generally something like 'blah blah comany has the right to read email messages, listen to phone calls etc"..."blah its' a company tool use for company purposes, limited personal use is acceptable blah blah"..

However up until BES 4.1.3, it was NOT possible for any SMS to be read by the company without physical access to the hardware - interestingly enough this enhanced logging changes that, and therefore you might want to consider informing users that you have this capability, before taking action on the content of such messages...

Perfect Storm 06-07-2007 07:27 PM

If it's the company's device, or they're paying the service, you can take whatever data you want from it. Just like a computer you use at your desk: at any time someone above you can confiscate it can do what they want with the data

jgb@etree 06-07-2007 08:24 PM

Quote:

Originally Posted by Perfect Storm (Post 561212)
If it's the company's device, or they're paying the service, you can take whatever data you want from it. Just like a computer you use at your desk: at any time someone above you can confiscate it can do what they want with the data

You're right, but companies love to cover their themselves - idiots file lawsuits for stupid reasons all the time. He raises a good point. It's smart to update your AUP's to mention SMS, if it's not covered by the far-reaching legal-ese already. Along these same lines, I saw a good post somewhere today talking about updating BCP's to include plans to deal with Blackberry network outages.

x14 06-07-2007 08:30 PM

Quote:

Originally Posted by bertiebassett (Post 561127)
This raises an interesting question..well it does here in the UK (IMHO) Ok so for standard we have employment contracts that say generally something like 'blah blah comany has the right to read email messages, listen to phone calls etc"..."blah its' a company tool use for company purposes, limited personal use is acceptable blah blah"..

However up until BES 4.1.3, it was NOT possible for any SMS to be read by the company without physical access to the hardware - interestingly enough this enhanced logging changes that, and therefore you might want to consider informing users that you have this capability, before taking action on the content of such messages...

fyi: Call Log, PIN, and SMS auditing has been available since the initial 4.1 release.

This is the sole reason why we do not allow personal devices on our BES. The devices on our BES are considered company properties and anything on it is subject to company policy.

jibi 06-07-2007 08:34 PM

Quote:

Originally Posted by Perfect Storm (Post 561212)
If it's the company's device, or they're paying the service, you can take whatever data you want from it. Just like a computer you use at your desk: at any time someone above you can confiscate it can do what they want with the data

Don't be so naive to corporate law, though. Trust me, this sort of approach to privacy matters, even on company-owned equipment and resources, will land a company in a whole world of trouble.

Any decision to monitor something along these lines should come from Human Resources/Employee Relations and Legal. Without their blessing, I'd be hard-pressed to even think about looking at any collected data through auditing policies.

At former companies that I've worked for, even if the auditing was turned on and log files or databases were being populated with this data and I had access to look at it openly, process/procedure specified that we'd need the written (email/paper) approval from one or more of those departments before we could have the authority to actually view it.


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