06-07-2007, 02:02 PM
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| | Bizarre New Device Registration Issue
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Hi folks. Since upgrading to BES 4.0.6 for Exchange, we've noticed that *some* new device registrations require the PIN to be entered twice before the device is activated. Has anybody else seen this?
In other words, a user gets a new device, we connect it, register, and configure it. The device sends and receives mail OK. Then within the hour the PIN disappears from the console and the device stops working! We try reconnecting the device but it will not generate a new key and will not register the PIN again. The device must be removed and re-added on the BES, re-connected, etc.
There does not seem to be any common link between device models and software versions. We opened a ticket with RIM but they're clueless - they never found anything in the BES logs to indicate a problem.
Any comments would be appreciated. Thanks, Chris