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Old 06-07-2007, 09:23 PM   #1 (permalink)
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Default Error while adding new user

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I have receive error message
"The function is unavailable because the Mailstore Adaptor DLL has fail to initialize"
when i click on add user.

do you guys have any idea whats goin wrong?

thx a lot.
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Old 06-07-2007, 10:20 PM   #2 (permalink)
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When adding the user the global address list needs to initialize. There maybe an issue with the mapi profile.

you can go into the registry to:
hkcu/software/microsoft/windows nt/current version/windows messaging subsystem/profiles and delete the BlackBerryManager profile.
***always backup the registry before making changes

when you reopen the manager it should prompt for a new profile, make sure you hit checkname to ensure it resolves correctly then try again.
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Old 06-12-2007, 07:03 AM   #3 (permalink)
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Default Mailstore Adaptor dll error

I received the Mailstore Adaptor DLL initialisation error too when trying to add a new user in BlackBerry Manager 4.1. My resolution to this was to re-install Lotus Notes. Works fine now.
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Old 06-12-2007, 07:21 AM   #4 (permalink)
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Are you using Lotus Domino or Microsoft Exchange?

Hopefully one of those links helps.
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