06-07-2007, 10:20 PM
Join Date: Jan 2005
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When adding the user the global address list needs to initialize. There maybe an issue with the mapi profile.
you can go into the registry to:
hkcu/software/microsoft/windows nt/current version/windows messaging subsystem/profiles and delete the BlackBerryManager profile.
***always backup the registry before making changes
when you reopen the manager it should prompt for a new profile, make sure you hit checkname to ensure it resolves correctly then try again.