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Old 06-08-2007, 10:58 AM   #1 (permalink)
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Default GMAIL network connection error

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hello,

i have enabled It policy on my BEs that force all traffic from BB device to go through MDS and corporate fireware, after that gmail application on BB device showing following error " Network Unavialable, The program is unable to connect to the server. this is likely a temporary problem, please wait one minute and then try again"

check network connection all ok, checked firewall setting gmail is not blocked
as soon as i take policy off from device gmail start working again, any idea how can i make it work ?
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Old 06-11-2007, 08:52 AM   #2 (permalink)
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Old 06-11-2007, 10:55 AM   #3 (permalink)
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I started a thread for this in the "3rd party" forum and didn't get very far
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No longer have 15 Domino 6.5 Servers
No longer have 6 BES 4.1.3 Servers
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But still have the 1 Constant Headache?!?!

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Old 06-11-2007, 11:34 AM   #4 (permalink)
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Quote:
Originally Posted by SimonMac View Post
I started a thread for this in the "3rd party" forum and didn't get very far
i am going to test few things on my IT policy and give our service provider a call, will post updated here
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Old 06-11-2007, 03:20 PM   #5 (permalink)
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this is what i am able to find if someone wants to digg deeper

when i setup service exclusivity group in IT policy and set following item "Allow other browser services" to FALSE {default value true) gmail cannot make network connections.

google maps works fine
gmail from MDS browser works
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Old 06-12-2007, 12:31 PM   #6 (permalink)
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Default finally got GMAIL working

here is what i did to make it work

delete service books for BB insternet service

on gmail application on device, press menu button and select more then select settings, on settings page click menu button and select "reset network settings" this will force GMAIL to make data connection through corporate MDS and not through public MDS (BB internet service)

after that you can register now your device to get all service books back and it still works fine.
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Old 06-12-2007, 07:11 PM   #7 (permalink)
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Thanks for the details; friend of mine had the same exact problem and you just saved him (well me too)!
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Old 06-26-2007, 12:36 AM   #8 (permalink)
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I'm getting this problem on my Blackberry as well. The one thing that I'm really starting to hate about the blackberry is all of the silly, cryptic settings that foul up everything. I have a friend with a cheap motorola and he installed Gmail without a problem (and many other apps). I always have a huge headache setting up anything.

Here are some settings that I completely DON'T understand on my BB that might be causing a problem? regardless of if this stuff is stopping GMAIL from working, can someone please explain this stuff? And also let me know if I should change any settings?

under security........

I have an IT policy by the name of "default" but it doesn't seem to have too many settings:

password: disabled
lock handheld upon holstering: no
content protection: disabled
content compression: enabled
Services
Desktop [various numbers here]
-------------------
Under Browser Push... (these are checked)

enable broswer push
enable MDS push
enable wap push
service load
prcoess MDS auto
MDS hosts allow all
process SMSC auto
SMSC hosts allow all
process IP auto
IP hosts allow all
service indication
process MDS auto
MDS hosts alow all
process SMSC auto
SMSC hosts allow all
Process IP auto
IP hosts allow all
Other Messages
(same a all of the above)
allow WAP push applications (checked)
------------

Under TLS........

messaging (CMIME) desktop (cannotchange)

TLS is set to proxy
allow HTTPS redirections NO
trusted hosts:
empty

--------------------
Under WTLS

Encryption strength Allow Weak
Prompt for server trust YES

under TCP...

No data entered for APN

under service Book I have the following:

IPPP for BIBS [IPPP]
Desktop [browser config]
desktop [sync]
Desktop [CICAL]
Desktop [IPPP]
Desktop [ALP]
Desktop [CMIME]
Provisioning [provisioning]
Blackberry Browser [BrowserConf...]

Under Location Based Services.....

Nothing is active or working

-----------------

Thanks for looking! Opera Mini installs and works fine, but stuff like GMAIL and even BB411 don't seem to work!

blackberry-guy

Last edited by blackberry-guy : 06-26-2007 at 12:38 AM.
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Old 06-26-2007, 03:42 PM   #9 (permalink)
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whats your BB model ?and software ver? do you use BES ?
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Old 06-27-2007, 05:43 AM   #10 (permalink)
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Quote:
Originally Posted by SoUnCool View Post
whats your BB model ?and software ver? do you use BES ?
First, thanks for responding!

It's a 7520 and I'm not using BES. OS 4.0

I know it's an old phone, but if you have any advice from what you've seen.. please let me know

blackberry-guy
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Old 06-27-2007, 02:27 PM   #11 (permalink)
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if you dont have BES than dont worry about any of the things that you dont understnad,

make sure you have data link available and goto gmail.com on your device to doanload and install gmail software, OR you can use BIS = BB internet service= to access your gmail, check with your service provider for setup on BIS and do check data connection for your device
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Old 11-23-2007, 02:39 PM   #12 (permalink)
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Quote:
Originally Posted by SoUnCool View Post
here is what i did to make it work

delete service books for BB insternet service

on gmail application on device, press menu button and select more then select settings, on settings page click menu button and select "reset network settings" this will force GMAIL to make data connection through corporate MDS and not through public MDS (BB internet service)

after that you can register now your device to get all service books back and it still works fine.
Thanks SoUnCool, worked for me too, (Have a 8707 on BES).

When I first downloaded gmail it worked fine for a couple of days.

Then I followed SoUnCool's instructions to get it working again + one extra thing:

I had to de-select Settings> "Always keep me signed in", exit gmail then restart it. It then prompted me to 'allow the https connection'. After connection was re-established, I could reselect Settings> "Always keep me signed in".

Cheers Mate!
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