Normally when I add a new user to the BES the wireless msg recon and calendar are automatically set to enable. Yesterday, when I added a new user the wireless msg recon was set to disable and I cant get it to enable. I have checked IT policy, Enterprise policy, user properties everything is set up correctly. Global PIM settings are all correct redirect set to true. Ive wiped the handheld, reloaded service books, rebooted the BES, deleted and readded the user and It still is not enabled. Also, of course the EA freezes on Activating.... I can do a wired EA and it will transfer a few messages and calendar entries, but nothing off the wire. What am I missing?


Okay, I answered my own question here....
Its always a good idea to double check that the service provider added the correct data plan to the users account. Not all of them are compatable with the BES. We changed the data plan, its working fine now. =)