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Old 06-11-2007, 12:45 AM   #1 (permalink)
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Default Change of service account in BES4.1.3

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Initially, service account called "BES Admin" was used for setup BES 4.1.3 server. We have come across several issues then we created another one called "BB Admin" and switch over all access right and setting to "BB Admin". BES server was running fine until we deleted "BES Admin" from AD. Then, problem occurs.

SQL errors come up in Application log of schedule purge jobs, can't find "BES Admin" to run specified job...etc. We tried to change SQL serivce to run as BB Admin. Then, we can't send any email via BB but okay to receive and syn. After sending email problem occur, changed back SQL service to run as local system account. However, sending email problem still presist.

Have tried run osql but BB admin and sa failed to login to db. Any idea?
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Old 06-11-2007, 06:53 AM   #2 (permalink)
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Make sure you have done everything in this Knowledgebase Article: KB04293 ... Switch BlackBerry Enterprise Server administration accounts
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Old 06-12-2007, 11:35 PM   #3 (permalink)
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Make sure you have done everything in this Knowledgebase Article: KB04293 ... Switch BlackBerry Enterprise Server administration accounts
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