BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-11-2007, 06:56 PM   #1 (permalink)
New Member
 
Join Date: Nov 2006
Model: 8700
Carrier: T Mobile
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blank Emails Being Received

Please Login to Remove!

We've got a BES SBS 4.1 Express SP3.
I have an 8100 which has v4.2.0.61. It is configured as a BES Client and It links with my malbox which is on our own Exchange 2003 server.
The problem we have is that occasionally, if I send someone an email external to our company but cc someone internally the external person will get the message, but the internal person gets the header and subject, but the body of message is BLANK - no text no nothing.
Its purely random. The actual message when I look in my Sent folder in Outlook is absolutely correct and I can see what I typed on my 8100 device.

I'm not getting any error messages so can't figure out where to go from here.
I have confirmed if I send a msg from the device to an external user, it is fully recieved by the receipent each and every time.
Any pointers would be greatful.

Dave.
Offline  
Old 06-12-2007, 09:48 PM   #2 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,631
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I haven't seen / heard of this before ... I hate to say it but have you tried removing yourself from the BES & wiping your device and trying again?
Offline  
Old 12-28-2007, 02:04 PM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2005
Model: 8820
Carrier: AT&T
Posts: 153
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Thanks!

I'm from Costa Rica and sometime find that my English not so good, but Im having same problem. I will try to wipe out device and see if works. Thank you!!


Andy
Offline  
Old 12-28-2007, 02:20 PM   #4 (permalink)
New Member
 
Join Date: Dec 2007
Model: 8300
PIN: N/A
Carrier: T-Mobile
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm from Singapore and I'm also having this problem... what could it be? CMIME?

Lucas Sparks
Offline  
Old 12-28-2007, 07:07 PM   #5 (permalink)
BlackBerry Extraordinaire
 
gibson_hg's Avatar
 
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If the message is intact in your sent items folder then it was fine when submitted to the Exchange server. So the issue is not with the BB or BES. It would have to be modified by the BB or BES before hitting the Exchange server. I've seen issues like that before and it is not your BlackBerry or BES. If you study message flow for BES you will see that any message sent from a BlackBerry hits the Exchange server last before being sent to the internet and the recipient. It should be blank for everyone if the BES is stripping the body because it would be submitted to the Exchange server in that format. I do know that some WAN Accelerators do strip the bodies of emails when sent from a BB. You could check into that as well.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.