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Old 06-12-2007, 10:05 AM   #1 (permalink)
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I just heard when calling t.support that there is some widespread problem with activation?

I can't seem to activate a user who's blackberry was having issues all last night and today. I don't want to call back and hear the KB number because I've been sitting on hold for 20 minutes.

Edit : oh, nevermind, it was just a new option choice. I seem to be having other issues.

Last edited by HowieSee : 06-12-2007 at 10:22 AM.
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Old 06-12-2007, 04:38 PM   #2 (permalink)
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I find that 90%+ of all failed/problematic enterprise activations can be solved with three steps:

1. Hard reset the handheld (read: pull battery)
2. Set a *NEW* activation password (new meaning don't try re-entering the one you just assigned/generated - I'd recommend manually setting the PW rather than generating+emailing.)
3. Patience... Especially around 90% when it's dumping the users 2500 contacts into the device OTA! I recommend placing the device screen down and walking away for 15 minutes.
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Old 06-12-2007, 05:19 PM   #3 (permalink)
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when in doubt wipe the handheld fully prior - always works for me.
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Old 06-12-2007, 11:02 PM   #4 (permalink)
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AND set the proper time / timezone on the device!
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Old 06-13-2007, 12:23 AM   #5 (permalink)
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Quote:
Originally Posted by hdawg View Post
AND set the proper time / timezone on the device!
Who lives in Casablanca, and why are they so important that their TZ is the default?!? :D
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Old 06-13-2007, 01:12 AM   #6 (permalink)
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With the amount of times I've seen that screen I feel like I should visit ... either there or back to Vegas ... Foxwoods and Mohegan just aren't the same.
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