BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 06-12-2007, 11:15 AM   #1 (permalink)
Knows Where the Search Button Is
Join Date: Jun 2007
Model: 8800
Carrier: Vodafone
Posts: 30
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Reconciliation not working properly

Please Login to Remove!


I have a strange reconcialiation problem with the BBs on the network.

This is what happens
  • When an email arrive in the mailbox it arrives in the BB (no shit)
  • If we delete the mail from the BB, on the next send/receive on the mailbox the mail goes as well.
  • However, if we delete the email from the mailbox it doesn't delete from the blackberry

I have made some changes to my reconciliation settings and set it up as follows

Delete on: Mailbox and blackberry
Wireless Reconcile: On
On Conflicts: Mailbox wins

The problem is that one of the directors wants to leave his 'delete on' setting at prompt and this is when I cannot get it to work.

Can anyone suggest a way to have the setting at prompt but still reconcile properly?

Old 06-12-2007, 12:49 PM   #2 (permalink)
BlackBerry Genius
hdawg's Avatar
Join Date: Aug 2006
Model: hdawg
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts

Is he soft-deleting (goes to deleted items) or hard-deleting (shift + delete)?
Old 06-13-2007, 03:50 PM   #3 (permalink)
Thumbs Must Hurt
Join Date: Mar 2006
Model: 8700c
Carrier: Cingular
Posts: 63
Post Thanks: 0
Thanked 0 Times in 0 Posts

What version of BES are you running? Is he moving the email to the deleted items folder, or over to a personal folder? And if the user is deleting messages, how long is he waiting until he empties the deleted items folder?
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.