06-13-2007, 09:48 AM
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| | Stange Issue with Wireless Reconciliation
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I have a strange issue with Wireless Reconciliation and I can't figure it out.
We are using Exchange 2007 with 4.1.3 and all the BB's are working fine except for a 8707g in our ogranisation. For some reason the 8707g which is working in a GPRS network, is not reconciling properly. Example
1. Email is sent to user with 8707g. BB receives email on 8707g.
2. User opens email in outlook, however it will not reflect the open status of the email on the 8707g. All other BB's will reconcile the open or read status in about 10 mins. This one, for some reason will not. However, if you manually force "Reconcile Now" the BB will reconcile all email.
3. IT Policy is set for Wireless Reconciliation to True
4. Wireless Reconcilation on the Handheld is set to On.
I am stumped and can't think of anything else I can do for this user. Any thoughts or ideas would be greatly appreciated.