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Old 06-13-2007, 02:53 PM   #1 (permalink)
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Default PROBLEM: one of my users is not recieving company email

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Out of nowhere, one of my users stopped recieving email from his groupwise account all together. My other users are functioning just fine. I have no idea whats going on here. The user that is not recieving email did not even have the blackberry when this started happening.

The BES can send messages by PIN to the blackberry, but not by emails. No filters are setup on the device itself.


Please help!!!!
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Old 06-13-2007, 03:08 PM   #2 (permalink)
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Hmmmm... had a similar issue with one of my users yesterday.
Turns out not to be BES but having to update the Verizon device *228 option 2.

Once that was done, his email came pouring in.

Worth a try... maybe?
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Old 06-13-2007, 03:27 PM   #3 (permalink)
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Quote:
Originally Posted by jb6000 View Post
Hmmmm... had a similar issue with one of my users yesterday.
Turns out not to be BES but having to update the Verizon device *228 option 2.

Once that was done, his email came pouring in.

Worth a try... maybe?
Gave it a try, no go. Did it take awhile for the email to pour in? I have also resent the service book. No dice either.

Thanks for you help though. Does anyone know of this problem???
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Old 06-14-2007, 11:32 AM   #4 (permalink)
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Seconds after the update.
Do you have the 8830?
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Old 06-19-2007, 02:13 PM   #5 (permalink)
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Did the user move or drag/drop the Mailbox folder in GroupWise to another location recently? BES expects to find the Mailbox at the root (child of the globe icon).
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