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-   -   Messages reappear in inbox !! (http://www.blackberryforums.com/bes-admin-corner/81282-messages-reappear-inbox.html)

manse 06-14-2007 04:17 AM

Messages reappear in inbox !!
 
Hi,

One of the users on our BES is very good at filing messages !! they only have about 10 emails in their inbox at any one time.... THey have been using their BlackBerry for quite a number of months so have filed lots of messages - this worked fine.

UNTIL !

There was a problem on the device and a collegue of mine resent the service books to the device. At that moment all emails that were previously files moved back to the inbox !!! this then reconciled with their Domino mail file and the same thing appeared there.

I have no idea why and there are some strange messages that I have never come across before in the MAGT log :

[40076] (06/11 15:54:01.027):{0x17C8} {XXXX} SendStatusToWirelessNetworkUsingSRP SendQ, TID=290536
[40000] (06/11 15:54:01.027):{0x17D4} [BIPP] Send status DATA_ACCEPTED, Tag=290536
[40400] (06/11 15:54:01.027):{0x17C8} {XXX} Received datagram with content type CMIME, TID=290536, for user XXXX
[30551] (06/11 15:54:01.027):{0x17C8} {XXXX} OTAFM (user XXXX): received packet from handheld
[40357] (06/11 15:54:01.027):{0x17C8} {XXXX} otafmstat { user = XXXX } recv data, size = 7210
[40295] (06/11 15:54:01.027):{0x17C8} {XXXX} OTAFM (user XXXX): user config received { device_init; user_enabled; filing sync is on, delete sync is on, status sync is on, purge is on; conflict: device wins }
[40302] (06/11 15:54:01.042):{0x17C8} {XXXX} OTAFM (user XXXX): sending configuration acknowledgement to device
[40296] (06/11 15:54:01.042):{0x17C8} {XXXX} OTAFM (user XXXX): message list received
[40017] (06/11 15:54:01.042):{0x17C8} {XXXX} UnreadMarks::Init - Successfully retrieved unread marks table from BBSD, objid = 52786, size = 208
[40000] (06/11 15:54:02.173):{0x17D0} [BIPP] Received datagram, Tag=290537
[40000] (06/11 15:54:03.398):{0x17D4} [BIPP] Send data, Tag=466967
[40355] (06/11 15:54:07.215):{0x17C8} {XXXX} otafmstat { user = XXXX, RID=-109308944 } recv <reconcile_message_move> status = 4920146
[40258] (06/11 15:54:07.277):{0x17C8} {XXXX} OTAFM (user XXXX, msg f97c13f0): moving message from folder -558 'I* I******* K******\H*\N** H****' to folder -3 '($I****)'
[40355] (06/11 15:54:07.293):{0x17C8} {XXXX} otafmstat { user = XXXX, RID=-2007250741 } recv <reconcile_message_move> status = 4920146
[40258] (06/11 15:54:07.293):{0x17C8} {XXXX} OTAFM (user XXXX, msg 885bc8cb): moving message from folder -762 'P********\C******\B****** (A****)\M*********\B**** m******* + A**\2*******-**' to folder -3 '($I****)'
[40355] (06/11 15:54:07.309):{0x17C8} {XXXX} otafmstat { user = XXXX, RID=-804021239 } recv <reconcile_message_move> status = 4920146
[40258] (06/11 15:54:07.324):{0x17C8} {XXXX} OTAFM (user XXXX, msg d0139c09): moving message from folder -763 'P******* (H*** A*******)\G***' to folder -3 '($I****)'
[40355] (06/11 15:54:07.340):{0x17C8} {XXXX} otafmstat { user = XXXX, RID=-563185749 } recv <reconcile_message_move> status = 4920146
[40258] (06/11 15:54:07.340):{0x17C8} {XXXX} OTAFM (user XXXX, msg de6e77ab): moving message from folder -757 'P******* (H*** A*******)\A******' to folder -3 '($I****)'
[40355] (06/11 15:54:07.356):{0x17C8} {XXXX} otafmstat { user = XXXX, RID=-1521406960 } recv <reconcile_message_move> status = 4920146
[40258] (06/11 15:54:07.372):{0x17C8} {XXXX} OTAFM (user XXXX, msg a5512c10): moving message from folder -759 'P********\C******\B****** (A****)\P****** C**** (A****)\B***\P************\I**' to folder -3 '($I****)'
[40355] (06/11 15:54:07.372):{0x17C8} {XXXX} otafmstat { user = XXXX, RID=-1454242294 } recv <reconcile_message_move> status = 4920146
[40258] (06/11 15:54:07.387):{0x17C8} {XXXX} OTAFM (user XXXX, msg a952060a): moving message from folder -122 'P*******\V**' to folder -3 '($I****)'
[40355] (06/11 15:54:07.387):{0x17C8} {XXXX} otafmstat { user = XXXX, RID=-1574336839 } recv <reconcile_message_move> status = 4920146
[40258] (06/11 15:54:07.403):{0x17C8} {XXXX} OTAFM (user XXXX, msg a22986b9): moving message from folder -510 'P********\C******\B****** (A****)\M*********\P*******\M&*\S***' to folder -3 '($I****)'
[40355] (06/11 15:54:07.419):{0x17C8} {XXXX} otafmstat { user = XXXX, RID=-1505605988 } recv <reconcile_message_move> status = 4920146
[40258] (06/11 15:54:07.419):{0x17C8} {XXXX} OTAFM (user XXXX, msg a642469c): moving message from folder -605 'L********' to folder -3 '($I****)'


Any ideas ??? HELP !!!

Paul

:-o

mahoward 06-14-2007 03:53 PM

Wow that's some scary stuff. Can't help for now, but maybe change "conflict: device wins" to "conflict: mailbox wins" for the future?

charliemurphy 06-19-2007 06:45 AM

We have the same problem. Per RIM it is our email archiving software Zantaz. But who knows. the problem is sporadic.


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