Originally Posted by hdawg
Have you tried hard-resetting your device? One of the guys at our helpdesk had this happen to him and a hard-reset + tower change fixed it for him ... seems like an odd transient network thing ...
Yep, did that, as well as having the Sevice Books re-sent, as well as re-registering on the network.
After the service book re-send, the error message changed to:
'Short message transfer rejected'
At the suggestion of my BES admin folks, I called Cingular, and they discovered that my line of service (LOS) had a block on the send SMS feature (or it was simply not provisioned). After making changes, the device could send SMS. Now, however, it can't receive them
! (it could receive SMS before I called Cingular lol).
Bottom line, though - this was not a BES issue, but one of how the LOS was provisioned with the carrier.