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Old 06-14-2007, 03:46 PM   #1 (permalink)
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I have a user who is currently using a VZW 7250, but hiss messages are not staying on his device. For some reason they are disappearing almost as fast as they come in. I'm not sure if this is Device related, or BES related. I have never seen a device not keep messages longer than 2hrs.
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Old 06-14-2007, 03:50 PM   #2 (permalink)
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Are they being deleted from his corporate e-mail box as well, or just the BlackBerry? (Exchange? Domino? Groupwise?)
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Old 06-14-2007, 03:57 PM   #3 (permalink)
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No, no deletion of his inbox.. this is for Exchange, BES4.1.2. These are just deleting off the berry.
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Old 06-14-2007, 04:38 PM   #4 (permalink)
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I just checked on the BES an it appears that the user has 0KB left on the device for available memory. Is there way to see what application is using up all his available memory?
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Old 06-14-2007, 04:46 PM   #5 (permalink)
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perhaps his device is running out of memory ... have you had him try wiping the device and reactivating?
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Old 06-14-2007, 05:23 PM   #6 (permalink)
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No because he is traveling.. But do the devices frequently run out of memory/space?
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Old 06-14-2007, 08:09 PM   #7 (permalink)
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I wouldn't say frequently, but if the device has a bunch of applications and mail messages will be the first things wiped ...

Check this out: How to Maximize Free Space and Battery Power on BlackBerry
Smartphones


and this: Email messages are deleted from the BlackBerry device before the messages expire
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