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Old 06-18-2007, 08:12 AM   #1 (permalink)
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Default Change SRP/key

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We run BES Xpress 4.1.3 for Lotus Domino and external SQL2005. We have 15 licenses which is the max for Xpress.
I was hoping to upgrade to full BES, but somehow we got a full BES SRP/key with 20 CALs.
What happens to my 15 users if I simply change the SRP/key? I assume the 15 Xpress CALs will be no good, but if I then install the 20CAL/key, the users will be OK, right? How about re-activation (different SRP)? Will that be a problem?
Thanks for any info,
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Old 06-18-2007, 09:34 AM   #2 (permalink)
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You will have to do EA because of the different SRP.
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Old 06-18-2007, 09:56 AM   #3 (permalink)
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Since BESMgmt (SQL) stays the same and all our devices run 4.1.xxx, I was hoping EA wouldn't be needed.
Other than changing SRP/key using BB Configuration, is there any "hidden" location I need to touch (SQL database or MDSS config)?
Thanks,
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Old 06-19-2007, 08:04 AM   #4 (permalink)
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SRP ID and Auth key are stored in the 1st level BESMgmt.ServerConfig table. I don't think they are stored anywhere else. Be sure not to restart BES immediately after changing a SRP ID, it will break the "service changing" process. I would recommend do the change during off peak hours.

Once the SRP has been changed, I'd suggest that you check these areas:

(1) Check that all the BES Profile documents "RoutingInfo" is stored with the new SRP ID.
(2) Check that all the BlackBerry devices' Desktop [CMIME] service book is bearing UID=New SRP ID.
(3) Test sending/receiving email messages.

What's the worst case scenerio? You may need to remove/readd user and EA all over again. Good luck!
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