After a security wipe and a re-activation, the user is still getting e-mails from some strange personal account. For a while the user thought it was spam, but as I looked into it, they were in fact, some user's personal e-mail.

There's no service book entry for it, but it gets the e-mail. What gives?

LOL! i just got an e-mail reply from one of her friends - it had her contact. I called - she picked up. I guess she hasn't had a blackberry in over a year. WTF???

Could either be a BIS account and plain SMS / PIN messages. I believe the BIS uses a service book so it's likely deleted so that would leave SMS / MMS .. have your carrier change the phone # attached to the device.

Definately not SMS - doesn't look like PIN.

LOL so three BIS accounts linked up to this blackberry - all now deleted, thanks for the refurb, cingular.

Yeah I discovered the hard way that a wipe doesn't eliminate the PIN connection to a BIS account... luckily it didn't cause too much damage (one exec's old handheld went to another, and they got the 1st exec's personal emails for 2 weeks).

THAT took a little song and dance explaining.... <sigh>

Lucky the first exec's spouse wasn't having an affair with the second exec's spouse and was talking over PIN.

Ouch... now that would have been bad...

So, how do you get rid of personal email accounts set up on the devices? I have a device using a bis account that I can not get off.

Two ways I know of are to call your provider and they can do it, or if your provider gives you a website to manage your BIS account I believe you can do it there as well.

Actually I think If you're just going from one handheld to another you can do it through the handhelds if they have a setup internet email icon. Through the handheld I think you can only switch, I don't think you can disconnect completely. That you can definitely do through calling, and I believe you can do through the website.

If the devices have handheld software 4.2, and you aren't worried about getting other BIS emails, there's always the device-side firewall as an option - try setting that to block BIS mails.

Manage it through your carrier's BIS page; very simple. ... BlackBerry Internet Service

@hdawg

Is this possible when you don't know the User Name? We have two corporate BES (4.2 SP3) and ran into this very issue.

An employee had set up a BIS account, then left the company. I had to call Blackberry support and get them to kill it. There was no way for me to access it.

I understand you can controll it via BES IT Policy -

Service Exclusivity Policy Group > Allow Other Message Services > 'False'

If you don't know the username you'll need to either call your carrier or RIM ... you might need to go to the carrier and then get routed to RIM; all depends on what the BIS page says.

I certainly hope you're not using BES 4.2 SP3 ... well ... if you are, I'd like a copy :-p

lol, stupid fingers!

How about 4.1.3 not 4.2.3

shucks; can't blame a guy for hoping

Service Exclusivity Policy Group > Allow Other Message Services > 'False'

My understanding is that this only blocks outbound and forces it to be send from your BES account, and this setting does not block inbound.