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Old 06-19-2007, 10:16 AM   #1 (permalink)
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Default Red X - Check DISP for "BBR Authentication failed" log entries

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We have been seeing these for some newly activated devices, after a few hours or a day they cannot send, get the red X. The DISP logs show the following lines:

[40700] (06/19 09:50:58.312):{0x1634} {USER} Receiving packet from device, size=183, TransactionId=-2109009871, Tag=5097064, content type=BBR, cmd=0x3
[30378] (06/19 09:50:58.312):{0x1634} {USER} BBR Auth: Received PROOF_DEV_CHALLENGE_BES command, session=-1680789401, size=147
[20590] (06/19 09:50:58.328):{0x1634} {} BBR Authentication failed! Error=1

A reactivation seems to solve it, but wondering if others are seeing this and why it keeps happening? Is the encryption key messed up, if so what can I do to prevent this?

Will be talking to TSupport but thought I would also put this out there.
BESX 4.1.7 on Exchange 2003: 65 Devices
BESX 5.0.3 on Exchange 2003: 2007 Devices

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