Originally Posted by hdawg
What would you receive on the device that would indicate that the message was not sent? a red x?
What version of BES and HH are you using? Is it all users? Must ... have ... details ...
Yes, there is a red x with error "desktop email program unable to submit message" but email cannot be sent out. For email sent to Internal user, there is no problem at all. BES is 4.1.3 and what is HH. Since BES is new implemented, not so many users are using it. Only 2 users hit this problem.