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Old 06-19-2007, 10:35 PM   #1 (permalink)
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Default Unable to send out Internet email

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Anyone has experienced a problem sending out Internet email but okay to do lookup and sent out email to internal users? Have tried restarted BES server, problem solved but don't know the root problem. Any idea?
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Old 06-20-2007, 07:07 AM   #2 (permalink)
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What would you receive on the device that would indicate that the message was not sent? a red x?

What version of BES and HH are you using? Is it all users? Must ... have ... details ...
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Old 06-21-2007, 03:20 AM   #3 (permalink)
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Originally Posted by hdawg View Post
What would you receive on the device that would indicate that the message was not sent? a red x?

What version of BES and HH are you using? Is it all users? Must ... have ... details ...
Yes, there is a red x with error "desktop email program unable to submit message" but email cannot be sent out. For email sent to Internal user, there is no problem at all. BES is 4.1.3 and what is HH. Since BES is new implemented, not so many users are using it. Only 2 users hit this problem.
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