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Old 05-12-2005, 01:11 PM   #1 (permalink)
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Angry Blackberry Loosing Mail

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We are on BES 3.6 with clients using handheld software 4.x

I have one users out of 30 that every couple of days all her email on her handheld gets deleted. Its still there in outlook. She doesnt delete any mail from her blackberry. The only thing left when it deletes is her pin messages and webmail messages... Anyone got a clue ?

text [email address]

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Old 05-12-2005, 04:10 PM   #2 (permalink)
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Check the amount of free memory on the device. It will wipe out email messages from the oldest first to the newest when it starts running low.
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Old 05-12-2005, 04:30 PM   #3 (permalink)
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Seems to be plenty of memory... I dont think thats it... And it wipes out all corp mail only...
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Old 05-20-2005, 11:18 AM   #4 (permalink)
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Had user remove battery wait 2 min then replace and problem resolved itself.
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Old 08-12-2005, 09:08 AM   #5 (permalink)
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how do I check for memory size?
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Old 08-12-2005, 09:37 AM   #6 (permalink)
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Options - Status. It will give you the free space available.
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