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Old 07-09-2007, 01:27 PM   #1 (permalink)
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Default GAL issue

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environment: XP with exchange server 2003 EE and BES 4.0 with a mix of 7290 and 8700 models
issue: the device is synchronized with Outlook through the redirector settings (only address book). It gets the personal contacts plus firmwide directory. It then is switched back to wireless synchronization. It was turn off to get the contacts and GAL through the Desktop Manager.
Problem: the GAL gets populated in the user's personal contacts. is it a setting in the bes that gets the GAL back in the user's personal contacts?
thanks for the help....
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Old 07-09-2007, 01:52 PM   #2 (permalink)
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When you switch it from wired sync to wireless all entries in the HH will go to Outlook personal contacts
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Old 07-09-2007, 07:32 PM   #3 (permalink)
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any workarounds on this issue? sometimes users are outside wireless network range and the lookup feature does not work....
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Old 07-10-2007, 11:36 AM   #4 (permalink)
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Quote:
Originally Posted by bosterodealma View Post
environment: XP with exchange server 2003 EE and BES 4.0 with a mix of 7290 and 8700 models
issue: the device is synchronized with Outlook through the redirector settings (only address book).
Isn't that they issue - you're running both re-director and BES. It should be one OR the other NOT both... throw re-director in the trash, upgrade to 4.1.4 on the BES and fly...
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Old 07-10-2007, 06:10 PM   #5 (permalink)
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will the upgrade to 4.1.4 solve my issue? that is: to be able to have the corporate directory in my bb with wireless synchronization enabled and not get the same corparate directory dumped on my personal contacts? by the way, I use the Desktop Manager just to get the directory in my bb. I then uninstall it.
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Old 07-11-2007, 11:35 AM   #6 (permalink)
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No, I don't think BES 4.1.4 is going to help you.

You could create a subfolder of Contacts and dump your GAL in there. I think it's intelligent enough to differentiate between which contacts come from which folder.

Else, you may want to look at a product like mContacts. We worked with them some time ago to develop this product but due to a couple of very minor bugs, we pulled out and didn't deploy.

mBiztech - mobile business technologies for rim blackberry and more
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Old 07-11-2007, 02:31 PM   #7 (permalink)
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the subfolder idea has not worked for me. I tried it a few different ways with the same result. The bb sees the GAL missing in the "Contacts" folder in outlook and proceeds to put it there. dont know what's going on programmaticaly behind the scenes to figure out why it puts there as opposed to, let's say, a subfolder I created. any ideas?
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Old 07-11-2007, 06:14 PM   #8 (permalink)
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Default BES all the way

I agree that you should not use BES and the Desktop redirector. Use BES only and yes, you can search your GAL from the device without having to download it.

Go into contacts on the Blackberry, press the menu key or wheel and chose the 'lookup' feature. This is the GAL you see in Outlook.

Enjoy.
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Old 07-12-2007, 05:30 AM   #9 (permalink)
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Oderus , I'm sure we appreciate your advice on the use of Lookups but this isn't really the question. Lookups aren't possible when you are out of signal or in flight mode. It is also invaluable during DR situations.

I've spoken with many firms who liked being able to upload the GAL to the device without having to contaminate their own personal contacts with GAL entries. As you probably know, this was possible with BES 3.6 (with Desktop Manager and a Public Folder), hence firms like mBiztech found a market for products like mContacts when Contacts synchronisations went wireless. RIM's standard response on the matter has always been "what do you want to do that for" but then that's always the standard response if we have ever found missing functionality in their product. I think RIM will need to start listening to 'the market' if it doesn't want to find itself losing market share to Microsoft.

Anyway, back to the original point. If you want the GAL on a handheld and you don't want it in the users contacts folder, then a 3rd party product is your probably your best solution.

I haven't looked at Desktop Manager recently but would hope it's still possible to switch off wireless contacts sync and go back to how it was with BES 3.6 (GAL in a Public Folder).

Just remember the risks with the latter option. If the BlackBerry Synchronisation profile on the user's computer gets corrupted, deleted or they move to another machine, the GAL entries will get orphaned on the device and the next wired synchronisation (or wireless if this is enabled again) will dump everything in the handheld address book, back into the users contacts folder (including the entire GAL).

Just to give you something else to consider. We actually set Contacts synchronisation on the BES to uni-directional (Server to Handheld only). This means that users can perform Lookups and add entries to the handheld address book without them synchronising back to Outlook. It has it's pro's and con's. It means that they always need to use Outlook as their main contacts database, so they can't just add someone's details in their BlackBerry and it will sync back to Outlook. That said, we found that secretaries were often responsible for keeping their bosses contacts up to date, so this actually works for us, as they would just through a business card at the secretary, the secretary would enter it into the bosses outlook contacts and it wirelessly synchronises with the handheld. It also means that the user can perform lookups and add the frequently used GAL contacts to the BlackBerry without them synchronising back to Outlook.
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