05-19-2005, 11:14 AM
Join Date: Apr 2005
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I've had an older device (957) take as long as 1:35mins to fully activate. Then again, this is low on memory and a C++ code. Others I've done have taken anywhere from 30mins-45mins.
Take a look at the BES logs (if you enabled vebose logging, at lest level 4)..look at MAGT, ROUT, SYNC for the user in question. Chances are that his OTAFM and OTAC item are still saying 0x00000000. They should be saying something like OTAFM=0x0000003F and OTAC=0x0000000B. This is more domino specific...yours may be different. What this implies is that the device has fully initialized, and it's "properties" hasn't been sent to the server as yet. In my case I have had to restart all the BES services -router, sync, dispatcher, magt...etc and then restart the BES server.