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Old 07-12-2007, 06:29 AM   #1 (permalink)
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Default Emails read on Handheld seem unread in client

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Hi,
I have a customer that has BES installed.In one of the Handhelds, when a user reads an email and moves that email to another folder, although it looks read and moved at handheld, at his Outlook looks unread and in Inbox.
All emails and messages are working perfectly well and no other problem exists.
Any ideas of what could be wrong?
Thanks in advance,
Argi
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Old 07-12-2007, 06:36 AM   #2 (permalink)
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Quote:
Originally Posted by argi6argi View Post
Hi,
I have a customer that has BES installed.In one of the Handhelds, when a user reads an email and moves that email to another folder, although it looks read and moved at handheld, at his Outlook looks unread and in Inbox.
All emails and messages are working perfectly well and no other problem exists.
Any ideas of what could be wrong?
Thanks in advance,
Argi
what device is this thats not working?
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Old 07-12-2007, 06:41 AM   #3 (permalink)
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Originally Posted by swerveit View Post
what device is this thats not working?
BlackBerry 8700g and BES ver 3.6
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Old 07-12-2007, 06:54 AM   #4 (permalink)
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Originally Posted by argi6argi View Post
BlackBerry 8700g and BES ver 3.6
tried to send the service book from the BES?

has this awlays happened or has it just happened recently?

has the user been out of the country?

Last edited by swerveit : 07-12-2007 at 06:55 AM.
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Old 07-12-2007, 06:57 AM   #5 (permalink)
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Welcome to the forums!

Is the user able to have deletions sync between their BB and Outlook? Delete in one place deletes in the other?

EDIT: Maybe this will help: BlackBerry Search Results
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Last edited by juwaack68 : 07-12-2007 at 06:59 AM.
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Old 07-12-2007, 07:09 AM   #6 (permalink)
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Quote:
Originally Posted by swerveit View Post
tried to send the service book from the BES?
No. What does it do?
Quote:
Originally Posted by swerveit View Post
has this awlays happened or has it just happened recently?
Happened a few days ago
Quote:
Originally Posted by swerveit View Post
has the user been out of the country?
No. What difference does it make?
Quote:
Originally Posted by juwaack68 View Post
Is the user able to have deletions sync between their BB and Outlook? Delete in one place deletes in the other?
Will check and see.
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Old 07-12-2007, 07:31 AM   #7 (permalink)
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Quote:
Originally Posted by argi6argi View Post
No. What does it do?
Happened a few days ago
No. What difference does it make?
Will check and see.
(I should have thought logically check the device is setup correctly messages>options>reconcile options> delete on handheld and device)
Also check folder redirection on the BES

Should have the correct service books in the device without them you will have issues,(although I donít think thatís the issue with you)

I have found that my company users go out of the country the device picks up other network settings. When they come back to there original country the device is sketchy.

Resolution? if you have checked the basics ?
If your not that hot on BES little things like that you can run around for hours, 9 times out of 10 I back the device up to a PC, wipe the handheld down. Do an advance restore only restoring the key stuff like phone book messages phone log, DO NOT restore all as it could send bad settings back to the phone.

Delete the user of the bes, restore user, takes 5 minutes max! all back to normal
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Old 07-12-2007, 07:34 AM   #8 (permalink)
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Wirelessly posted (8100: Opera/8.01 (J2ME/MIDP; Opera Mini/3.1.8295/1690; en; U; ssr))

i have a similar issue where my gmail will list the emails as unread but yahoo will show them read
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Old 07-12-2007, 08:03 AM   #9 (permalink)
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Quote:
Originally Posted by sakman74 View Post
Wirelessly posted (8100: Opera/8.01 (J2ME/MIDP; Opera Mini/3.1.8295/1690; en; U; ssr))

i have a similar issue where my gmail will list the emails as unread but yahoo will show them read
Your using a different setup, BIS, you donít get that kind of synchronization.
but..... yahoo and gamil have gone into alliances with blackberry so you will see allot of changes if you use those providers.
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Old 07-13-2007, 05:06 PM   #10 (permalink)
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Wirelessly posted (BlackBerry 9000: BlackBerry8100/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Quote:
Originally Posted by sakman74
i have a similar issue where my gmail will list the emails as unread but yahoo will show them read
There's a good reason for this... With BIS, gmail does not reconcile read/unread marks but yahoo does.
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Last edited by akg : 07-13-2007 at 05:07 PM.
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