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Old 05-18-2005, 09:31 AM   #1 (permalink)
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Angry BES 4.01 Upgrade Problems - Looking for Clues

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We just upgraded from BES 2.2.4 to 4.01 (includes HF1)....
Domino 6.5.3
SQL Server MDSE
W2K SP3

Since the upgrade a week ago, we've been experiencing a big problem with multiple APB alerts (PIN's sent down to handheld). First it was happening at 1:30 am (RIM tech support said it was due to conflict with design & catalog tasks running).
To test, I disabled design & catalog tasks from notes.ini on BB and Mail servers. APB's kept coming, only now at 6:30-ish every morning !
Problem is now escalating - users now sporadically getting a few APB's throught the day, in addition to the 50+ APB's at 6:30 am.
Doesn't seem to be related to mail db size (our mail db's range from 70MB to 900MB).
It's a documented problem with RIM, but I'm not convinced they're making this a priority to fix asap. Can't get a delivery eta on HF2 or SP2 from them. Has anyone else been able to get any specific fix update info from RIM on this?

I'm posting this to solicit comments from other Admins who are experiencing this problem - what have you tried to troubleshoot - have you had any success - have you made any sense out of the timing of when the APB's are sent??? Appreciate any information you can share.....the more pressure we put on RIM to get this resolved, the quicker they'll get a fix issued.
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Old 05-18-2005, 09:44 AM   #2 (permalink)
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All they would tell us is that in SP2 is that they would be able to disable APB's. I escalated it to our RIM rep's from Cingular. Haven't tried talking to our RIM rep's from Verizon and TMobile. Maybe you can also escalate it to them from your end?
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Old 05-18-2005, 08:45 AM   #3 (permalink)
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Did you also look in the event viewer? Whenever an APB get's sent it puts in an entry exactly why it was sent, etc.
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Old 05-18-2005, 08:56 AM   #4 (permalink)
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On a side note, we've gotten APB's since we went to 4.0, we almost never had any when we ran the 2.2 BES code, but for every 4.0 code we've had this problem.
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Old 05-18-2005, 09:00 AM   #5 (permalink)
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It's a known problem. The alerts are related to the tasks that run on the domino server between 1:00AM->2:00AM. Any tasks that does any view updates in the users' mail file seems to trigger an APB alert as well as being "unable to open" message(s) which results in them being "skipped". This causes the messaging agent MAGT to register this as an alert. These alerts are sent directly to a users' PIN, because this is the only way the messaging agent can recognize a device for which a message can not be processed. Think DNS...reverse&forward lookup depends on IP addressing.
I'm currently running domino6.5.3, BES4.0 w/HF1&HF2. I've already tried global and local filters, plus the registry hack. None works, because this is at the server level.
Hopefully SP2 may provide a cure.
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Old 05-18-2005, 10:01 AM   #6 (permalink)
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Live in hope.......!!!!! BES 4 and now 4.01 is ridiculously problematic....!!!
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Old 05-18-2005, 10:19 AM   #7 (permalink)
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Are you kidding?...now I have to tell those pesky CEO user types, that will be still quite popular as far as the APB alerts are concerned...that sucks!!!
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Old 05-18-2005, 11:04 AM   #8 (permalink)
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I just hope all of your put in your complaints to RIM about this problem. We have, but it seems that not many users have complained enough for RIM to make it a priority. If all of you were to start putting pressure on them, I'm sure we can get a Hot Fix to address the specific feature of disabling APB's.
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Old 05-18-2005, 11:09 AM   #9 (permalink)
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I did several weeks ago, but one of the techies sent me an email suggesting my problem was resolved. Maybe I should revisit that ticket again and follow up with log file upload. It's really becoming an issue now.Thanks for the heads up rsun.
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Old 05-18-2005, 11:13 AM   #10 (permalink)
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When we first opened up a ticket on this they said that the APB disable fix would be in the next service pack, this was before 1, when 1 was delivered, we opened up another ticket and asked where it was, the next guy say, sorry, it'll be the next service pack

I just hope that when SP2 comes out, they don't say again, "my fault, we next the next service pack".

After we referenced our previous tickets, support apologized for the misinformation, but that can only go so far with our users
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Old 05-20-2005, 01:46 PM   #11 (permalink)
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Question should I upgrade to Bes 4 domino?

I've read a number of posts with the problems people are having after ugrading to BES 4 and the hot fixes, and the increase in the number of APB received in the middle of the night.

We are running BES 2.2x domino 6.5.1, bes has has been running smoothly(knock on wood) since implementation. Our CEO's and execs are happy.

1) Do I want to upgrade for the sake of upgrading and start receiving the APB's?

2) Does everyone who upgrades start to receive these APB's?

Thanks in advance

ICE
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Old 05-20-2005, 03:54 PM   #12 (permalink)
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Well.... let's put it this way....in the words of one Great Admin..."IF IT ISN'T BROKE DON'T FIX IT". The upgrade does come with some new features that would make your admin life less difficult. However, if after the the upgrade, your users and "CEO types" experience unneccesary APBs alerts at weird hours of the night/morning, you could spend a fair amount of time explaining. First question you'll be asked is "Are there issues that others have experienced with this upgrade and if so what were they". If you were to answer yes and proceed to itemise issues, you will be dusting off your resume quickly. Let the mistakes/experiences of others be your guide not necessarily your decision maker. Unless your users are chomping at the bits for the new features, then by all means, but do get signoff and acknowledgement of the issues before hand.
Didn't mean to lecture.
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Old 05-20-2005, 05:42 PM   #13 (permalink)
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Because we don't have dedicated people doing BlackBerry support in my company, it's definitely made our rollout much easier to be running 4.0 The additional visibility from the devices has made it a little easier to keep track of instead of looking for paper copies everywhere, etc.

In another post, someone mentioned a registry hack they can do to disable APB's. I haven't seen the error sent since I set it, so let's hope it works.
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Old 05-21-2005, 10:47 AM   #14 (permalink)
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Registry Hack to disable APB's didn't work. Just tested it, and boom, an APB was sent to me. Just have to hope our RIM rep can get the internal RIM programmers to take care of us.
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