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Old 05-18-2005, 09:53 AM   #1 (permalink)
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We are thinking about implementing BES4.0. We currently have about 30 Blackberry users whose BB's are from a variety of cellular providers e.g. Cingular, Verizon, T-Mobile, etc.

Can someone tell me if we have to standardize on one carrier to connect to BES or can they keep their current providers?

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Old 05-18-2005, 09:59 AM   #2 (permalink)
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No. Provider doesn't matter.
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Old 05-18-2005, 10:10 AM   #3 (permalink)
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Thanks! I appreciate your assistance.
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Old 05-18-2005, 11:15 AM   #4 (permalink)
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As it's common in our company, I joked that we standardized on every vendor. Our only problem is that each vendor has different strengths and weaknesses and our help desk is quite confused with trying to solve an issue.
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Old 05-22-2005, 12:35 PM   #5 (permalink)
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We use 2 vendors in NY. Trying to get rid of the 3rd bcause of the slow device and no international presence (Verizon). The cingular 7290 and the Tmo 7290 are one of the best out there. We do have a few 7100T for the hard core phone users.

See which provider works for you out in your area and use at least 2 so you have options in case one fails. I am not particularly happy with the service from Verizon and their tech support is even worse. My experience with Tmobile is great and Cingular is not that bad at all.
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Old 05-22-2005, 03:49 PM   #6 (permalink)
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TMobile has always given us the best overall service, while Cingular is kind of strange, we don't have so many issues with the level 2 support, but if Cingular hadn't caused us so many problems in the first place, we wouldn't need to call their level 2 support. Verizon's domestic coverage is just too good, that's the problem when we have to use them.
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Old 05-22-2005, 09:20 PM   #7 (permalink)
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Well Cingular is catching up to the domestic service of Verizon. Do you have an MCSA contract with Cingular? If you do, they give you a dedicated 1866 number for their GPRS Support, One sales rep and one account rep. All together, they get the job done faster than anything else. However, no one moves faster than tmobile support and account reps for us.
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Old 05-23-2005, 10:03 AM   #8 (permalink)
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Completely agree on the TMO side. We were an AWS customer with several hundred lines of service and had horrific service. They would frequently provision BBs as "PDA" devices, effectively making the BB useless for email. Way too many issues to document here.

We switched to TMO for our BBs and have had great service. Although their coverage maps looks fairly weak compared to Cingualr's map, we've found quite the opposite. I would use the word "precision" to describe their domestic coverage. They do not cover the broad areas that Cingular and VZW do, but rather focus on precise locations. TMO has excellent international roaming, far above anyone else.

Not too long ago, AWS offered "unlimited BB email" while traveling internationally for an additional $20 per month. Sounds like a great bargain, EXCEPT that they cut down on several data roaming agreements. Before, we would pay per K when someone traveled overseas. Even though we didn't take advantage of that unlimited offer from them, we still lost several countries' email access. Oh yeah, those countries were billing $3.50 per minute for voice calls. TMO has a similar $20 offer, but does not cut down the number of countries where it could be used.

TMO's customer service is outastanding compared to Cingular/AWS and Sprint. It is really easy to deal with them, particularly after dealing with the terrible service from AWS.
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Old 05-23-2005, 10:25 AM   #9 (permalink)
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well said.
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Old 05-23-2005, 10:50 AM   #10 (permalink)
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We have access to Cingular's level 2 support, which has made these constant calls more bareable, but if I didn't have to call in the first place, that would be the key.
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Old 05-25-2005, 09:58 AM   #11 (permalink)
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Did anyone have t-support and re-new based on their new pricing structure? We paid 3.5K last year for 2 bes servers and now they charge based on CAL and we received a quote for 12K. Anyone having the same issue?
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Old 05-25-2005, 11:20 AM   #12 (permalink)
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With the new TSupport pricing structure, it all depends on the number of handhelds you have as to how outrageous your pricing will be. I'm not really sure how they can audit the number of handhelds you are using within your BES contract, so I'm not really sure how honest you need to be.

With 1 BES and about 45-50 users, we came out about the same as we did last year with just 1 BES.

I really do not see why they'd need to start charging per handheld if someone never called in for support on the handhelds. I would just assume to waive the support for handhelds all together, as 100% of my calls to TSupport have been BES-related (although it may be something along the lines of a handheld not being able to activate, but I'd still consider that a server issue not the handheld, which I see more as a 'training' type issue). Its just a smart business move on their part to make a bit more money for bigger customers.
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Old 05-26-2005, 07:30 PM   #13 (permalink)
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I was informed by a RIM contact at a T-Mo event recently that a new pricing structure is coming out soon...donr renew as of yet people...
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Old 05-31-2005, 05:46 PM   #14 (permalink)
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FYI, I just got the quote back for our renewal of TSupport. I'm now able to add a second server and upgrade to Tx2 for $600 less than simply adding a second server to the Tx1 level under the old pricing model. Not too bad.
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Old 06-01-2005, 01:22 AM   #15 (permalink)
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Jibi, dont they also ask for how many users/ handhelds on the server? how many did you get quoted for?
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