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Old 05-19-2005, 07:41 AM   #1 (permalink)
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Default User <username> not started

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On BES3.6, any ideas why Iam getting eventid: 20154 description is : User <username>not started
Old 05-19-2005, 10:19 AM   #2 (permalink)
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Because when the BES service started, it was unable to open the user's mailbox. Find the user in the MMC, right click, and view stats. If the stats pull up fine, then it can open the mailbox now. Restart the BES service to get the user started. If you get an "Unable to access mailbox", then either the mailbox is gone or might be a permissions problem.
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