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Old 05-19-2005, 01:32 PM   #1 (permalink)
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Question BES 4.0.1 HF1 / APB Issues worse than 4.0?

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I am about to upgrade our Domino 4.0.0.58 (HF2) BES to SP1 with HF1. This will hopefully fix our major problem with not failing over to the clustered mail server.

However, I have seen other posts regarding this causing more problems with APB's. We are getting APB's daily right now on 4.0HF2, is there any info that MORE APB's will result from the SP1 / HF1 upgrade?

Thanks!
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Old 05-19-2005, 01:56 PM   #2 (permalink)
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I am sure you will be "happy" to know that you will still continue to see those wonderful APB alerts. Supposedly SP2 fixes it.....
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Old 05-19-2005, 03:33 PM   #3 (permalink)
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But doe the APBs occur any more frequently with SP1 HF1?
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Old 05-19-2005, 03:45 PM   #4 (permalink)
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There are some threads in this forum on the subject. If you are currently averaging about 50-70 alerts per user...it's not going to change. If more users are added to the BES....then of course the likely incidence of these occurences will tend to increase. There's no direct correlation between SP1 HF1 and the frequency of the alerts.
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Old 05-19-2005, 04:02 PM   #5 (permalink)
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Quote:
Originally Posted by dev
There's no direct correlation between SP1 HF1 and the frequency of the alerts.
Thanks, that's exactly what I was looking for!!!!
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Old 05-19-2005, 04:59 PM   #6 (permalink)
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For the APB's, fuinny enough since I upgrade to SP1 HF 1 I don't get any APB's, but other users are getting APB's now. So there's "some" improvement, but it's not definite.

SP2 is supposed to have a way to disable the sending of APB's completely.

RIM doesn't think it's a major problem, so I'm hoping that others will call RIM to complain and ask for a hot fix specifically to this issue.
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Old 05-20-2005, 06:52 AM   #7 (permalink)
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You can shut off APB in BES4

1. Open regedit.exe. The Registry Editor appears.
2. In the left pane, browse to HKEY_LOCAL_MACHINE\Software\Research In
Motion\BlackBerry\Server.
3. Right-click Server, and then create a DWORD value called
DisableFailedNotify.
4. On the Edit menu, select New > DWORD Value.
5. In the Name field, rename the new value DisableFailedNotify, and then
double-click the new value. The Edit DWORD value dialog box appears.
6. In the Value data field, set DisableFailedNotify to 1.
7. Click OK.

Not sure if you have to restart the server
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Old 05-20-2005, 07:20 AM   #8 (permalink)
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Thanks Tommy....Done that already....DOES NOT WORK!
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Old 05-20-2005, 11:57 AM   #9 (permalink)
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Where did you get this information? Did support give it to you?
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Old 05-20-2005, 01:16 PM   #10 (permalink)
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The reghack to disable APB's was added in 2.2 SP3. It was not up-ported to 4.0 so we are waiting for SP2 to make that happen.

I have made it very clear to our reps that there are two things holding us back from deploying 4.0 to our production attorneys:

1) Domino cluster failover just plain doesn't work, and on top of that it screws up people's unread marks giving them hundreds of messages unread.

2) APB's are not an option. We had to apologize for months last year to our attorneys until the reghack became available; we are NOT deploying to them again without this being fixed. They did not like deleting 10's or 100's of these things even one, and I did not like getting the calls!

So from my end RIM knows this is a production rollout killer issue.
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Old 05-20-2005, 06:04 PM   #11 (permalink)
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Is the reg hack documented somewhere on RIM's site? I can't find it.
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Old 05-20-2005, 06:06 PM   #12 (permalink)
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Our RIM rep for Cingular has escalated the issue for us internally in RIM, but it just seems to me that the right hand isn't necessary talking to the left hand there.
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Old 05-21-2005, 10:46 AM   #13 (permalink)
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Registry Hack to disable APB's didn't work. Just tested it, and boom, an APB was sent to me. Just have to hope our RIM rep can get the internal RIM programmers to take care of us.
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Old 05-21-2005, 03:46 PM   #14 (permalink)
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Sorry, I was mistaken. It was put into SP4 of 2.2. (But not included in the 4.0 code) Here is an excerpt from the release notes:

...
Functional changes
This section lists functional changes for BlackBerry Enterprise Server version 2.2.4 for IBM Lotus Domino.

Configurable message failure notification

You can now control whether you want users to receive an APB notification when
messages cannot be sent to their handheld.
In the registry, under HKEY_Local_Machine\Software\Research In
Motion\BlackBerry\Server\ create a new DWORD value called DisableFailedNotify.
If this value is set to 1, users will not be notified of skipped messages
If this value is set to 0, or does not exist, users will be notified.
...
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