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Old 05-24-2005, 06:55 AM   #1 (permalink)
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Default PLEASE help!!

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Hi All,

I have a very annoying problem. On my BES server (3.6) I had a user and everything was working fine. The other day his blackberry suddenly stopped getting mail, so trying to fix the problem I deleted the user from BES, then now when I go to add the same user I get the msg::

"Failed to add user john smith to the blackberry server. Unable to open mailbox for user. Mailbox may have been deleted".

This is driving us nuts so any help will be much appreciated.

Thank you
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Old 05-24-2005, 07:15 AM   #2 (permalink)
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is his/her exchange account accessible? last time i had this issue, i had locked my own exchange mailbox. if you haven't done it already, reboot the BES (your users won't notice) and then try again. it may simply be a lock on the mailbox and the reboot would clear it (or i suppose you could just stop/start the BES-related services, as well).
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Old 05-24-2005, 07:16 AM   #3 (permalink)
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Can I just add that this is not a security issue, all permissions are set correctly... I can add any other user from the exchange users list but not this one for some reason...
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Old 05-24-2005, 07:22 AM   #4 (permalink)
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just tried that jibi, still won't let me add the user...Am going to try rebooting the server BES is installed on and the exchange server - hopefully this will help..
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Old 05-27-2005, 05:55 AM   #5 (permalink)
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Default must be someone

I am still getting the message - 'unable to add user...users mailbox may have been deleted'...

Surley somebody has had the same situation and solved it (without having to go through 10 different phone lines and waiting ages for support)...please give me some info if have solved the same prob.

Many thanks
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Old 05-27-2005, 10:19 AM   #6 (permalink)
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yes. what service pack are you on? SP2? well you need SP4/5 my old chum.
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Old 08-11-2005, 10:41 PM   #7 (permalink)
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Talking Here is teh fix to (failed to add user)

Ok guys here is the fix for (Failed to add user (User's Name) to the BlackBerry Server. Unable to open mailbox for user. The user's mailbox may have been deleted.)


If you check the permissions and everything is correct, do the following....

On the Exchange Server find the users mailbox. Backup everything in that persons mailbox to a pst using outlook or another mail client.

Delete the user's mailbox off of the Exchange Server 5.5 or 2000. Wait a minute or two and recreate the mailbox. Go to the Blackberry server and add the user into the Blackberry Server.

Then open the User's mailbox Via Outlook or other, Move emails and other info back into that persons mailbox.

The problem is that the users "SID" on the Exchange Server has become corrupted and needs to be recreated.

I just did 25 accounts after a terrible Exchange Crash this afternoon and it works like a charm.

If you have any questions, Please let me know.

Kenny Miller
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Old 08-12-2005, 10:45 AM   #8 (permalink)
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Have you run dbclean on the users' PC? That has always worked for me.
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Old 08-12-2005, 11:09 AM   #9 (permalink)
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kmiller7376 has the right idea...that would do it. Most likely the mailbox is corrupt. You can also use ExMerge (a free Microsoft Exchange utility) for exporting mailboxes.
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