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Old 05-24-2005, 12:59 PM   #1 (permalink)
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Default Incomplete Address book...

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* Running Groupwise BES 4.0

* Blackberry 7520

The address book is sync'ing only a portion of the information. The cellular numbers and fax numbers are not on the Blackberry unit but are in Groupwise..

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Old 05-24-2005, 01:00 PM   #2 (permalink)
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Try verifying they are setup correctly in PIM global sync field mapping.
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Old 05-29-2005, 07:38 PM   #3 (permalink)
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NOpe Global mapping is fine
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Old 05-29-2005, 07:48 PM   #4 (permalink)
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Have you tried adding an entry from yoru BlackBerry and let it sync back into Groupwise? This way you can verify that at least one direction is working.
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Old 05-30-2005, 08:41 AM   #5 (permalink)
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The information will update from the unit itself, but it refuses to display cellular numbers.
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Old 07-05-2005, 03:03 PM   #6 (permalink)
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i got same problem here. If I add a new Address Book Entry in Groupwise with a Cell Phone number and then i try to sync with my BB, the cell phone number does not transfer to the Blackberry. Reverse does the same. If i create a new Address Book Entry on my BB with a Cell Phone number and try to sync with GroupWise, it just won't work. Field mapping is fine. Mobile <--> Cellular Phone Number.
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Old 07-07-2005, 01:38 PM   #7 (permalink)
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The ability to synchronize the mobile number field has been removed in the newer versions of the Intellisync GroupWise translator.

If you are using an older version of the GroupWise Client, you could possibly downgrade your Desktop Manager (3.5?3.6?) and get the Mobile Numbers to sync fine.

If you are using GroupWise 6.5, you will require Desktop Manager 4 SP1, and therefore will not be able to synchronize your mobile numbers.
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Old 07-07-2005, 11:17 PM   #8 (permalink)
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One work around is to put your mobile numbers into another field in Groupwise
eg. fax or any other spare field then map your blackberry mobile field to that one.
not the best work around but at least you'll get a mobile number field on the Blackberry.
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